Transport Administrator

RetailChoice; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in Gateshead is seeking a dedicated individual to support the Shift Manager in enhancing customer service. You will play a key role in ensuring that drivers are fully prepared and compliant with operational processes to deliver excellent service. This active role offers a vibrant team environment with ample opportunities for career development and progression within the company.

Benefits

Competitive Rates of Pay

20 days holidays increasing with length of service

Company Pension Scheme

Life Assurance

Enhanced Maternity & Paternity

Employee Assistance programme

DX Discounts Portal

Excellent opportunities for career progression

Qualifications

• You will be friendly, hard-working and love the buzz of getting things done.

Responsibilities

• Ensure that all drivers report to pre-brief.
• Complete performance management process with Drivers.
• Conduct system driven interrogation process of performance.
• Ensure that returned documentation is correct and reconciled.
• Validate that all assigned delivery and collection points have been attended.

Job description

All About You

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About Us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role Summary

To support the Shift Manager in completion of daily driver pre-briefs to ensure high standards of Customer service and driver compliance with all operational processes. This role is essential in ensuring our divers are fully prepared on the road enabling them to give our customers the best service experience.

Key Responsibilities

• Ensure that all drivers report to pre-brief; structure driver returns to Service Centre so that Customer delivery and collection performance can be effectively managed
• Complete performance management process with Drivers to include analysis of all failed deliveries and collections for DXE Customers
• Conduct system driven interrogation process of complete Service Centre delivery and collection performance using DXNS databases
• Ensure that returned documentation is correct and reconciled against that expected to protect revenue and support accurate billing
• Validate that all assigned delivery and collection points have been attended according to schedule; challenge all performance exceptions prior to Driver departure

Additional Information On This Role

This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.

Benefits

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!