Transformation Director - Call Centre

Access Computer Consulting; Corntown; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Wales is seeking a Transformation Director to lead key operational improvements and digital transformation. The role requires a proven track record in operational change within financial services and expertise in automation technologies. The successful candidate will work three days in the office and two remotely, managing stakeholders and driving cultural change. Apply now to learn more about this exciting opportunity.

Qualifications

• Proven track record in leading large-scale operational transformation within insurance or financial services.
• Deep understanding of back-office functions (policy administration, claims processing, finance operations).
• Experience in implementing automation technologies (RPA, AI, workflow platforms).
• Strong background in change management and cultural transformation.
• Expertise in optimising and setting up backend call centre operations.

Responsibilities

• Lead the strategic transformation of back-office operations, driving operational efficiency.
• Modernise processes and embed automation, fostering a culture of continuous improvement.
• Manage complex stakeholder environments and influence at executive level.

Skills

Operational transformation leadership

Automation technologies implementation

Change management

Stakeholder management

Job description

I am recruiting for a Transformation Director, based 3 days a week in Bridgend, Wales - 2 days remote. The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.

Key Responsibilities

• Lead the strategic transformation of back‑office operations, driving operational efficiency, digital enablement, and cultural change across the organisation.
• Modernise processes and embed automation, fostering a culture of continuous improvement and collaboration to deliver exceptional service and cost optimisation.
• Manage complex stakeholder environments and influence at executive level.

Qualifications

• Proven track record in leading large‑scale operational transformation within insurance or financial services.
• Deep understanding of back‑office functions (policy administration, claims processing, finance operations).
• Experience in implementing automation technologies (RPA, AI, workflow platforms).
• Strong background in change management and cultural transformation.
• Expertise in optimising and setting up backend call centre operations.

Please apply ASAP to find out more.