Training And Implementation Specialist

Mission 4 Recruitment; Welwyn Garden City; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency in Welwyn Garden City is looking for a Training and Implementation Specialist to support customer onboarding and training for Open Banking software. The ideal candidate should be organized, customer-focused, and possess a positive, can-do attitude. Responsibilities include liaising with clients, assisting with onboarding, and providing software support. This role offers excellent career development opportunities within a growing team.

Benefits

Laptop

Mobile Phone

£3k Bonus (after probation)

Company pension contribution of 6%

Generous holiday and TOIL arrangements

Flexibility to work from home up to 3 days per week

Dental and Optical care contribution

Employee savings scheme access

Qualifications

• Highly focused with strong organizational, communication, and customer service skills.
• Must have the ability to work independently within a small team.
• A thirst to help develop, grow, and support the success of the department.

Responsibilities

• Liaise with payment partners to coordinate onboarding of new clients.
• Support and coordinate clients with necessary documentation for onboarding.
• Create and send client contracts and follow up.

Skills

Strong organisational skills

Communication skills

Customer service skills

Ability to work independently

Positive attitude

Job description

Overview

Training and Implementation Specialist

My client, based in Welwyn, is looking for a confident, positive and enthusiastic customer-focused person to support the project manager in this exciting new role. The role involves onboarding and training customers to use Open Banking software, a fast-growing product for this company. You don’t have to have amazing IT skills, but you will need to be comfortable doing online training on TEAMS and be able to set up partners on the system. A can‑do attitude and the ability to think for yourself are important.

Responsibilities

• Liaise with payment partners to coordinate onboarding of new clients
• Support and coordinate clients when providing the necessary KYB documentation for onboarding
• Creating and sending client contracts and following up where necessary
• Implementing our clients' accounts in accordance to individual needs
• Coordinate suppliers to ensure onboarding is completed accurately and promptly
• Support clients with software and training queries
• Coordinating and setting up online training sessions with clients
• Running online training sessions for clients
• Support the Project Manager with department and revenue growth
• Account Managing clients
• Support with software development and testing

Requirements

• Highly focussed with strong organisational, communication and customer service skills
• Must have the ability to work independently within a small team
• Assertive, determined, self-motivated
• Be keen to learn and the ability to adapt and evolve with change
• Be flexible and confident to suggest and improve current processes
• A thirst to help develop, grow and support the success of the department
• The ability to work to tight deadlines
• Has a positive “can do” attitude throughout

Advantageous

• Experience with software training would be beneficial but not essential
• Knowledge of the payments industry

The successful applicant will play a key role in the development, growth and success of the Open Banking product and will be working closely with the Project Manager. The role sits within a small but growing team, where there is excellent opportunity for career development.

Ideal Candidate

• Bubbly personality
• Numerate
• Happy to engage with and build relationships with customers
• Good administrative skills
• Excellent Customer Service skills

Perks

• Laptop
• Mobile Phone
• £3k Bonus (after probation)
• Growing department with good career potential within an expanding team
• Company pension contribution of 6%
• Generous holiday and TOIL working arrangements
• Flexibility to work from home up to 3 days per week (once trained)
• Dental and Optical care contribution
• Access to the company employee savings scheme

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.