Training and Education Manager

Embassy of Beauty; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury skincare clinic in Greater London seeks a Training and Education Manager to deliver exceptional training across its brands, ensure product knowledge standards, and engage with retail partners. The ideal candidate will have proven experience in luxury skincare education and be a confident presenter adept at managing multiple initiatives simultaneously.

Qualifications

• Proven experience in luxury skincare or professional beauty education.
• Extensive skincare knowledge as a qualified beauty therapist.
• Confident presenter with an engaging training style.

Responsibilities

• Deliver product and treatment training across all brands.
• Create engaging training materials and content for new launches.
• Train retail teams at high-end locations such as Harrods.

Skills

Training or education within luxury skincare

Qualified facialist or beauty therapist

Exceptional communication skills

Organizational skills

Understanding of luxury retail

Job description

Training and Education Manager – Embassy of Beauty

Embassy of Beauty is a luxury skincare clinic and online destination representing some of the world’s most innovative beauty brands. As the exclusive UK distributor of Biologique Recherche – the iconic French skincare brand renowned for its clinical approach, personalised methodology and transformative results – we also curate a collection of exceptional, niche beauty brands who share our commitment to innovation, efficacy and luxury skincare.

About the Role

This role is ideal for an accomplished beauty professional with in-depth skincare expertise and a passion for education. You’ll be responsible for developing and delivering exceptional training across our clinic, e-commerce platform and retail partners, ensuring product knowledge and treatment standards reflect the highest level of luxury skincare excellence.

Key Responsibilities

Training Execution & Development

• Deliver all product and treatment training across all Embassy of Beauty brands for in-house therapists, internal retail teams and external partner accounts.
• Demonstrate and evaluate advanced facial techniques and treatment protocols to ensure consistent, expert-level execution within the therapist team.
• Create an engaging learning environment to motivate, inspire and build confidence across all teams.
• Maintain an in-depth understanding of all formulations, protocols and brand philosophies.

Education Strategy & Content

• Maintain training materials to ensure all product, treatment and brand information is accurate, clear and consistent.
• Create educational content for all new brand and product launches
• Partner with Marketing, Retail and Leadership teams to align education with business goals and brand messaging

Partner & Retail Support

• Train Biologique Recherche retail teams at Harrods, Harvey Nichols, Liberty and regional partner accounts nationwide
• Support partner teams with ongoing product education, treatment updates and sales training
• Build strong, long-term relationships with external partners to uphold brand standards and ensure commercial success

Skills & Experience

• Proven experience in training or education within luxury skincare, spa or professional beauty
• Qualified and experienced facialist or beauty therapist with extensive skincare knowledge
• Confident presenter with exceptional communication skills and an engaging training style
• Highly organised, adaptable and able to manage multiple training programmes simultaneously
• Collaborative and proactive, with a passion for sharing expertise and developing others
• Understanding of luxury retail environments and client experience