Trainee Service Technician

Medstrom Ltd; Long Eaton; On-site; GBP 27,000; Full time

Job summary

A healthcare service provider in the UK is seeking a Trainee Service Technician to manage the delivery and maintenance of medical products. Responsibilities include delivering products to customer sites, providing maintenance support, and ensuring high standards of service. Ideal candidates should possess excellent customer service skills and a valid UK driving licence. This full-time position includes extensive training and benefits such as a salary of up to £25,000 with potential earnings of £27,000+.

Benefits

Basic starting salary of up to £25,000

On-call rotation with additional payments

Contributory pension scheme

33 days' annual leave allowance

Discounts and cashback on shopping

Full induction with training and support

Death in Service benefit available

Employee Ownership Trust benefits

Qualifications

• Mechanical or electrical interest/experience desirable, full training provided.
• Experience working in a healthcare setting is desirable.
• Basic knowledge of hygiene and safety rules is desirable.

Responsibilities

• Deliver clean, ready-to-use products to customer sites.
• Collect and disinfect products after use.
• Provide product demonstrations and basic training to staff.

Skills

Excellent customer service skills

Communication skills

Proactive attitude

Basic PC skills

Education

Full valid UK driving licence

Job description

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set‑up of products for patients within agreed delivery times, the repair and proactive maintenance of products, and support during the delivery stage to customers in various clinical environments.

Responsibilities

• Deliver clean, ready‑to‑use products to customer sites
• Collect products after use and return to the service centre location
• Disinfect, function check, repair, and electrical safety test products – full training will be given
• Complete records of testing, delivery, and collection within our computerised system
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours of Work

37.5 hours per week, Tuesday to Saturday. You will also participate in an out‑of‑hours on‑call rota (once trained) to support the team and the customer. This is subject to an on‑call payment and additional payment for hours worked.

Requirements

• Mechanical or electrical interest/experience desirable, but not essential, as full training will be provided
• Full, valid UK driving licence required
• Experience of working within a healthcare setting is desirable
• A proactive, "can‑do" attitude; keen and enthusiastic
• Excellent customer service skills
• The ability to communicate effectively
• The ability to work under your own initiative and follow procedures to achieve deadlines
• Basic knowledge of hygiene and safety rules is desirable
• Basic PC skills to include email and MS Office
• Willingness to have a DBS completed
• Please note, this role will involve manual handling – lifting, carrying, and loading Medstrom products into the van.

Benefits

• Basic starting salary of up to £25,000, with estimated potential earnings of £27,000+ with on‑call payments
• On‑call rotation with additional payments
• Contributory pension scheme
• 33 days' annual leave allowance
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme, along with other wellbeing benefits
• Salary sacrifice schemes, including Cycle to Work
• Full induction with great training and support from dedicated team members
• Receive a treat on your birthday
• Death in Service benefit available
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero‑tolerance policy on any harassment of any kind towards our colleagues.