Trainee Service Advisor

Jago Consultants; Crawley; On-site; GBP 25,000; Full time

Job summary

A prestigious car dealership in Crawley is seeking a Trainee Car Service Advisor. The role involves managing customer enquiries, providing exceptional service, and pursuing upsell opportunities. Applicants should have current experience in a dealership setting and a valid driving licence. This position offers a generous OTE of £25,000 alongside potential for long-term career progression.

Qualifications

• Current experience as a car dealership Service Advisor.
• Preferably experience with a prestige brand.
• Valid driving licence is required.

Responsibilities

• Manage all service telephone and walk-in enquiries.
• Meet and greet customers, qualify their needs.
• Update customers throughout the day.

Skills

Customer handling skills

Positive attitude

Sales ability

Job description

Overview

Job Description Trainee Car Service Advisor: Near Gatwick. Offering a generous £25,000 OTE. Our client is a prestigious car dealership, looking to bring someone on board & help get a foot in the door with the automotive industry. Working as part of team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.

Responsibilities

• Manage all service telephone and Walk-in enquires
• Meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
• Progress and update the customer throughout the day
• Discuss and up-sell additional work to the customer.
• Advise, and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer
• Deliver outstanding customer satisfaction

About You

• MUST have current experience as a car dealership Service Advisor, within a franchised main dealership
• Preferably with a prestige brand experience
• Must possess excellent customer handling skills
• Positive, customer focused attitude and approach to your work
• Must have a valid driving licence

Package

OTE £25k