Trainee First Response Technician

Trinity Claims; West of England; On-site; GBP 24,000 - 25,000; Full time

Job summary

A dedicated claims management service provider in the UK seeks a Trainee First Response Technician to assist with water and fire damage restoration. The role offers an entry-level opportunity to learn in a dynamic environment, focusing on customer service and teamwork. Ideal candidates have good communication skills, a passion for helping others, and a clean driving license. The position offers a salary of £24,000-25,000 and various benefits.

Benefits

25 days annual leave plus statutory holidays

Discretionary performance-related bonus

Life insurance cover

Enhanced company pension scheme

Employee of the month & employee of the year awards

Refer a Friend scheme

Extra day’s holiday for your birthday

Paid volunteering/charity day per year

Qualifications

• Driven and customer-focused individual eager to learn.
• A full, clean driving licence with no more than 3 points.
• Previous damage restoration experience is preferable.

Responsibilities

• Assist with cleaning, drying, and sanitising tasks after damage.
• Work closely with First Response Technicians for service delivery.
• Maintain health and safety standards at all times.

Skills

Excellent spoken and written communication skills

Customer service passion

Teamwork ability

Basic computer knowledge

Strong administrative skills

Job description

About Trinity Claims

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for Policy Expert. We combine cutting-edge proprietary technology with high standards of customer care, providing seamless support from first point of contact through to final resolution.

Our team of experts has earned the trust of thousands of customers, with a 4.5-star Trustpilot rating. We are recognised for commitment, expertise, and determination to go above and beyond when it matters most.

About the role

Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.

Key Responsibilities

• Assist with cleaning, drying, and sanitising tasks following water or fire damage.
• Help monitor and install drying equipment on-site.
• Participate in assessments and reporting, ensuring that documents, photographs, and communications are accurately recorded.
• Work closely with First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
• Maintain health and safety standards at all times.
• Provide excellent customer service to policyholders and other relevant parties.

Key Requirements

We are looking for someone who is driven, customer-focused, and eager to learn. The ideal candidate will have:

• Excellent spoken and written communication skills.
• A passion for delivering outstanding customer service.
• The ability to work effectively within a team and under pressure.
• Basic computer knowledge and strong administrative skills.
• A full, clean driving licence with no more than 3 points.
• Previous experience in damage restoration (preferable but not essential).
• Familiarity with the insurance claims process (desirable but not essential).

What we offer

Basic Salary £24,000-25,000 (DOE), along with market-leading benefits.

• 25 days annual leave plus statutory holidays
• Discretionary performance-related bonus
• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day per year

If you’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we actively encourage applications from suitably qualified candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, pregnancy and maternity.