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Trainee Field Engineer

LGH Group

Tilbury

On-site

GBP 25,000 - 30,000

Full time

30+ days ago

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Job summary

A leading engineering firm is seeking a Trainee Field Engineer to learn preventative maintenance and repairs of height safety equipment. The role offers full training and development opportunities, with an emphasis on effective customer communication and compliance with health and safety regulations. The ideal candidate will possess strong communication skills and a proactive attitude. The position is full-time based in Tilbury, United Kingdom.

Benefits

Bonus scheme

Company pension

Private medical insurance

Sabbatical

Qualifications

Ability to work at heights.
Full clean UK driving license (or working towards obtaining one).
Previous experience in a hands-on role (construction electrical mechanical or similar) is desirable.

Responsibilities

Assist in servicing, maintaining, and repairing height safety equipment.
Learn how to communicate effectively with customers.
Assist in site surveys and accurately record relevant information.

Skills

Willingness to learn

Strong communication skills

Team-oriented

Problem-solving

Education

Basic engineering knowledge or qualifications

Tools

Simpro Software

SUMMARY OF THE ROLE

The Trainee Field Engineer will work alongside experienced engineers to learn how to carry out preventative maintenance repairs and installations of suspended access and height safety equipment. The role includes training on troubleshooting emergency breakdowns working with customers and complying with health and safety regulations. Over time the trainee will develop the skills necessary to work independently within the field.

OVERVIEW OF ACCOUNTABILITIES

Technical Learning & Development

Under supervision assist in servicing maintaining and repairing height safety equipment including :

Technical Learning & Development
Fall Arrest and Life Safety Lines
Eyebolts - fall restraint and abseil
Gantries and walkways
Guardrails
Ladders - fixed and portable
General lifting equipment
Follow company training programs to develop technical knowledge and practical skills.
Shadow senior engineers to gain a deep understanding of troubleshooting and repair techniques.
Ensure compliance with British Standards and health and safety regulations.

Customer Engagement

Learn how to communicate effectively with customers addressing inquiries and providing updates on work progress.
Assist in reporting additional work required following inspections or maintenance tasks.
Maintain a professional and positive company image at all times.

Site Surveys and Reporting

Assist in site surveys accurately recording all relevant information.
Support the team by documenting findings and communicating them to the line manager.

Customer Care

Ensure High Levels of Customer Satisfaction : Strive for excellence in customer satisfaction by consistently meeting or exceeding their expectations.
Professional Representation : Uphold the companys image by representing it in a professional manner at all times fostering positive interactions with customers.

Order Management

Help compile service reports and communicate findings clearly to customers.
Ensure all required information is completed accurately and submitted in a timely manner onto the Simpro Software Application.

QUALIFICATIONS AND EXPERIENCE

Essential

Willingness to learn and develop within an engineering role.
Ability to work at heights.
Strong communication skills and a positive attitude.
Team-oriented with a proactive approach to problem-solving.
A full clean UK driving license (or working towards obtaining one).

Desirable

Previous experience in a hands-on role (construction electrical mechanical or similar).
Basic engineering knowledge or qualifications.
An interest in height safety equipment and working at heights.

Training and Development

Full training will be provided including classroom-based and on-the-job learning.
Opportunity to gain certifications in working at height safety standards.
Career progression opportunities into a fully qualified Field Engineer role.

The Trainee Field Engineer plays a vital role in the success of the engineering team by maintaining strong communication channels managing customer expectations and ensuring the efficient execution of projects. This position requires a combination of technical knowledge excellent communication skills and a commitment to delivering high-quality service to clients.

OVERVIEW OF THE COMPANY & WHAT WE ARE LOOKING FOR

Rotrex is a business providing winch hire sales and support worldwide and high-level cradle and fall protection equipment services across the UK. With locations in the UK Holland Belgium (and soon Germany) we can cover the majority of the European countries quick and with an outstanding service. Rotrex Group has two specialist businesses Rotrex Winches and Rotrex OnSite both providing industry-leading products services and support. Across the group we have highly skilled and experienced teams of engineers whose focus is to deliver the highest levels of service for our customers.

Rotrex Winches provides specialist lifting and pulling winches and equipment as well as related services such as project management planning training and support. Our exclusive winch brands in the UKand the EU includes OMAC Thompson Colt

and Wharton.

Rotrex OnSite manages the maintenance of high-level cradle and fall protection equipment as well as cradle inspection testing and operator training. We ensure safe working conditions and legal compliance for our customers. These activities are carried

via our locations in the UK.

Additional pay