Train Dispatcher

FirstGroup Internal; Bath; On-site; GBP 24,000 - 30,000; Full time

Job summary

A transport company based in Bath is seeking a Service Delivery Assistant (Dispatcher) to ensure safe and timely train departures while delivering excellent customer service. The ideal candidate will possess strong communication skills, be a team player, and be comfortable working flexible shifts. Duties include providing assistance at the station, prioritizing safety, and collaborating with teams during disruptions. Full training will be given, and applicants must be at least 18 years old to apply.

Qualifications

• Must be 18 years of age or older.
• Computer literate and comfortable using apps.

Responsibilities

• Provide outstanding customer service and assistance.
• Ensure safe and timely train dispatch.
• Collaborate with teams for real-time information during disruptions.

Skills

Excellent communication skills

Basic numeracy skills

Strong team player

Self-starter attitude

Job description

Are You Ready for a New Challenge?

Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference?

Join Us as a Service Delivery Assistant (Dispatcher)!

We're looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you're a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you!

What You'll Do?

• Provide outstanding customer service and assistance.
• Ensure safe and timely train dispatch.
• Provide helpful information and assistance to customers.
• Prioritize the safety of customers, colleagues, and visitors.
• Keep the station clean and secure.
• Collaborate with teams to provide real-time information during disruptions.
• Enhance customer security through your strong visibility within the station.

What We're Looking For?

• Strong team player, able to work independently.
• Excellent communication and basic numeracy skills.
• Computer literate and comfortable using apps.

Working Pattern?

You must be flexible to work shifts, including weekends and bank holidays. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

What to Expect?

• After submitting your application, shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi‑Tasking Test (recommended on a laptop/computer).
• Successful candidates will be invited for a competency‑based interview week commencing 09 March 2026.
• Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening.
• Full training will be provided, including a 3‑week training programme in Swindon.

For further information, please contact Oana Apetroaie, Station Manager on 07713 697 492.

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail].

Our Commitment to Inclusion:

We all belong at GWR. We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity

Health Assured – Neurodiversity

Ready to take the next step in your career? Apply today and become a vital part of our team, helping us deliver excellence every day!