Trade Effluent Billing Technologist

idibu; City Of London; Remote; GBP 33,000 - 41,000; Full time

Job summary

A leading water company in the United Kingdom is looking for a Trade Effluent Billing Technologist. The role involves ensuring accurate billing for trade effluent discharges, providing excellent customer service, and maintaining compliance with industry regulations. Applicants should have customer service experience and be comfortable working with data. The position is mostly remote, with a competitive salary of £33,000 – £41,000.

Benefits

24 days holiday per year

Performance-related pay plan

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Experience in customer-facing roles and delivering quality service.
• Confidence working with data and interpreting written information.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Calculate and raise Trade Effluent charges for non-domestic customers.
• Resolve billing queries with retailers and other water companies.
• Provide clear information in response to retailer enquiries.

Skills

Customer service experience

Strong communication skills

Relationship-building skills

Negotiation skills

IT literacy

Data interpretation

Tools

Microsoft Office

Job description

We’re looking for a Trade Effluent Billing Technologist to join our team and help ensure our business customers are billed accurately and fairly for trade effluent discharges.

What you’ll be doing as a Trade Effluent Billing Technologist

• Making sure Trade Effluent charges are calculated and raised correctly for non-domestic customers.
• Communicating with retailers, other water companies, and internal teams to resolve billing queries and ensure compliance.
• Responding to retailer enquiries within set service levels, providing clear and accurate information.
• Supporting Trade Effluent team in meeting regulatory obligations under the Water Industry Act 1991 and MOSL Market Codes.
• Building strong working relationships with retailers to improve performance measures (such as BRMEX scores).
• Delivering excellent customer service to retailers and customers, helping to maintain Thames Water’s reputation.

Base Location: Mostly remote (occasional travel may be required)

What you should bring to the role

• Experience in customer-facing roles and delivering quality service. Strong communication, relationship-building and negotiation skills across different stakeholders.
• Confidence working with data and interpreting written information.
• IT literate, comfortable with Microsoft Office.
• Full UK driving licence and access to a vehicle.

What’s in it for you?

• Competitive salary £33,000 – £41,000 per annum (depending on skills and experience)
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan up to 10% of salary.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Thames Water is an equal opportunities employer, and we welcome applications from all sections of the community. We are committed to promoting equality, diversity, and inclusion in all aspects of our work.