Third-Party Claims Negotiator (Hybrid)

Tesco Insurance & Money Services; Newcastle upon Tyne; Hybrid; GBP 25,000; Full time

Job summary

A major UK insurance provider is looking for a Claims Handler. This role involves engaging with non-fault third parties, negotiating settlements, and delivering excellent customer service. Candidates should demonstrate empathy, strong communication skills, and creative problem-solving abilities. The position offers a salary of £25,000 plus a performance-based annual bonus and other benefits including a pension scheme and generous holidays. Hybrid working is available after initial training. Apply by January 27, 2026.

Benefits

Annual bonus

Generous holiday allowance

Colleague Clubcard discount

Pension scheme

Training opportunities

Qualifications

• Ability to demonstrate excellent customer service skills.
• Demonstrable ability to show empathy in difficult situations.
• Ability to take ownership for decisions within established authority.

Responsibilities

• Offer benefits of our network to third parties.
• Contact and build rapport with third parties.
• Negotiate settlements with stakeholders.

Skills

Excellent customer service skills

Empathy in difficult situations

Ownership of decisions

Creative problem-solving

Verbal and written communication

Planning and organization

Flexibility and resilience

Job description

A major UK insurance provider is looking for a Claims Handler. This role involves engaging with non-fault third parties, negotiating settlements, and delivering excellent customer service. Candidates should demonstrate empathy, strong communication skills, and creative problem-solving abilities. The position offers a salary of £25,000 plus a performance-based annual bonus and other benefits including a pension scheme and generous holidays. Hybrid working is available after initial training. Apply by January 27, 2026.