Tesco Shift Leader - Days - Canton Cardiff City Express

Tesco UK; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Cardiff is seeking a Shift Leader to oversee store operations and ensure excellent customer service. The ideal candidate will lead a team, coordinate shifts, and maintain store standards. Strong communication and leadership skills are essential. Apply if you're ready to inspire others and contribute to creating a welcoming shopping experience.

Qualifications

• Must be 18 years or over to apply.
• Ability to coordinate a team effectively.
• Strong customer service skills.
• Effective communication skills.

Responsibilities

• Work in a fast-paced retail environment.
• Take ownership of running duty shifts.
• Ensure a clean and well-stocked store.

Job description

Availability Window

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability window is the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility, so if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Availability (example):

• Mon: 14:00 – 23:00
• Fri: 05:00 – 14:00
• Sat: 14:00 – 23:00

We are committed to an inclusive and flexible approach to working patterns.

Customers are at the heart of everything we do.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

• To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We are a place where Everyone’s Welcome.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age and, in some roles, age requirements apply for working before certain times or in specific areas. We may close roles earlier than the advertised end date if there are many applicants.

For more information about us please visit www.tescoplc.com