Tesco Shift Leader - Cardiff Pengam Extra

Tesco PLC; Cardiff; On-site; Full time

Job summary

A leading retail company in Cardiff is seeking dedicated individuals to manage store operations and enhance customer service. This dynamic role requires strong communication skills and the ability to work effectively in a team, while also offering opportunities for growth. Responsibilities include coordinating store staff, motivating the team, and ensuring customer satisfaction. Flexible working hours, including evenings and weekends, are essential. The estimated compensation is £40,393 annually, starting at £14.76 per hour.

Qualifications

• Be 18 years of age or older.
• Experience or willingness to learn retail store operations, customer service, and leadership responsibilities.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Help to serve our shoppers better every day.
• Take ownership of running duty shifts and coordinate the team.
• Be the go-to person for colleagues in the absence of a manager.
• Support managers in coordinating events and maintaining store performance.

Skills

Strong communication skills

Ability to work well in a team

Job description

Overview

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

Responsibilities

• Being a colleague in one of our stores means you will help to serve our shoppers better every day.
• You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
• Work in a fast‑paced retail environment, with bags of variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
• Lead from the front, and set a great example for your colleagues in everything you do.
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Keeping the store always clean, tidy, and well‑presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere, that is inclusive of everyone.
• Providing great customer service, by listening to our customers and putting them first in everything you do.
• Keeping the team well‑informed and up to speed on any communications, changes, or updates.
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
• Following health and safety routines and procedures, and ensuring colleagues do the same.
• Recognising and celebrating colleagues who are providing great service.
• Being a great role model by always giving thoughtful customer service that ensures every customer’s needs are met.
• Building strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
• Being a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
• Being comfortable taking the lead, and overseeing the store in the absence of your Manager.
• Being a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
• Motivating your team to deliver beyond expectations.
• Being curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

Qualifications

• Be 18 years of age or older.
• Strong communication skills and ability to work well in a team.
• Experience or willingness to learn retail store operations, customer service, and leadership responsibilities.
• Ability to work flexible hours, including evenings and weekends.

Compensation

£40,393 per year (estimated) – beginning at £14.76 per hour; additional payments may apply depending on location and role performance.