Tenant Success & Lettings Advisor

Livin Housing Limited; Basingstoke; On-site; GBP 25,000 - 31,000; Full time

Job summary

A housing organization in Basingstoke is seeking a dedicated Retention Advisor to enhance the Government Key Worker Accommodation Contract. The successful candidate will support tenants through the property's lifecycle, manage applications, negotiate with landlords, and maintain records. Strong relationship-building and negotiation skills are essential, with a commitment to delivering high-quality service and collaboration across teams. The role offers a competitive salary and benefits package.

Benefits

25 days annual leave plus bank holidays

Annual Fun Day organized for employees

Volunteering Leave

Staff perks including discounts

Family friendly policies

Qualifications

• Experience managing a busy workload with conflicting priorities.
• Strong relationship-building skills with property providers and contractors.
• Ability to maintain accurate records and provide regular updates.

Responsibilities

• Support the delivery of Government Key Worker Accommodation Contract.
• Audit and manage housing stock and review applications.
• Negotiate with landlords and clients as needed.

Skills

Experience in similar duties

Negotiation skills

Customer service environment experience

Residential lettings property experience

Background in housing

Ability to work independently

Understanding lettings legislation

Excellent communication

Decisive decision maker

Ability to manage workload

Job description

A housing organization in Basingstoke is seeking a dedicated Retention Advisor to enhance the Government Key Worker Accommodation Contract. The successful candidate will support tenants through the property's lifecycle, manage applications, negotiate with landlords, and maintain records. Strong relationship-building and negotiation skills are essential, with a commitment to delivering high-quality service and collaboration across teams. The role offers a competitive salary and benefits package.