Tenancy Support Officer (Temporary Accommodation) (RP0131)

Welwyn Hatfield Borough Council; United Kingdom; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

A local government authority in the UK is seeking a Tenancy Support Officer to assist families and vulnerable people in temporary accommodation. The role requires expertise in welfare benefits, safeguarding principles, and strong customer service skills, along with a commitment to supporting residents during challenging times. A full driving license is essential for site travel. The position offers a salary ranging from £34,431 to £37,464 with a fixed term contract of 12 months.

Qualifications

• Knowledge of welfare benefits and housing benefit processes.
• Sound understanding of safeguarding principles.
• Experience with welfare benefits and income maximisation.
• Full driving licence and car usage.

Responsibilities

• Assist residents with maintaining rent payments and claims.
• Participate in multi-agency case meetings as required.
• Refer to and liaise with partner organisations.
• Travel between sites and support through stress.
• Demonstrate a strong customer service focus.

Skills

Knowledge of welfare benefits

Understanding of safeguarding principles

Experience with housing-related processes

Strong customer service focus

Job description

Overview

Tenancy Support Officer (Temporary Accommodation) (RP0131)Starting salary £34,431pa with potential progression to £37,464pa on achieving designated skills and experience. 12 months fixed term contract. 37 hours per week (hybrid working).

Are you someone who enjoys assisting others? Are you able to find solutions for people? If so, this could be the ideal job for you! We are looking for a dedicated and empathetic individual to join our Temporary Accommodation Team. Working as part of a busy Housing Needs Team, across several locations, you will be helping families and vulnerable people whilst they reside in the Council’s temporary accommodation. You will have the knowledge, flexibility and skills to deal with people from different backgrounds and situations.

As part of the Temporary Accommodation team, you will assist residents with maintaining their rent payments, making claims for welfare benefits and ensuring income maximisation. Safeguarding vulnerable people is at the heart of the service we provide, and you will be expected to have a sound understanding of safeguarding principles. You will have strong technical and working knowledge of welfare benefits and in particular the processes and entitlements to housing benefit. Part of the role will involve referring to and liaising with partner organisations and to actively participate in statutory and multi-agency case meetings such as professionals meetings and child protection conferences as required.

Responsibilities

• Assist residents with maintaining rent payments, making welfare benefit claims, and maximising income.
• Demonstrate safeguarding awareness and participate in multi-agency case meetings as required.
• Refer to and liaise with partner organisations; engage in statutory and multi-agency meetings (e.g., professionals meetings and child protection conferences).
• Travel between sites; work as part of the Temporary Accommodation team across multiple locations.
• Apply strong customer service focus to support residents through stressful circumstances.

Qualifications and Requirements

• Knowledge of welfare benefits and housing benefit processes and entitlements.
• Sound understanding of safeguarding principles.
• Experience with welfare benefits and housing-related processes and income maximisation.
• Full driving licence and use of a car (role involves frequent travel between sites).

What we value

• CORE values — Collaborative, Open, Responsible, Excellent.
• Commitment to supporting and developing staff and delivering outstanding customer service.

Additional Information

• The council does not sponsor employment in the UK.
• Closing date for applications: 5 October 2025.
• Remote assessments: 9 October 2025.
• Interviews: 14 October 2025.

Keywords

Welwyn Hatfield, temporary accommodation, housing needs, welfare, benefits, safeguarding, support, Hertfordshire