Temporary Customer Support Administrator

Allen Associates; Caulcott; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in North Oxfordshire is offering a full-time temporary position as a Customer Support Administrator. This role involves managing customer inquiries and requires strong communication skills and attention to detail. Ideal for established administrators or life sciences graduates looking to gain experience in a supportive environment. The role offers holiday pay and a collaborative company culture.

Benefits

Holiday pay

Valuable experience in a reputable organization

Qualifications

• Proven experience as an Administrator in a customer service role.
• Ability to manage and prioritize a high volume of customer queries.
• Demonstrated capability to work under pressure and meet deadlines.

Responsibilities

• Provide customers with delivery information.
• Log and track customer queries.
• Handle customer complaints and inquiries.

Skills

Customer service experience

Attention to detail

Communication skills

Team player

Proficiency in MS Office

Education

Degree in Life Sciences (preferred)

Job description

Overview

We have registered an exciting opportunity to join this welcoming and innovative client operating at the heart of the life sciences sector.

This is a Temporary Customer Support Administrator role, ongoing until Christmas 2025, on a full-time basis.

This would be an excellent opportunity for an established Customer Service Administrator to gain exposure in a new space, or for a scientific Graduate to build on their current clerical expertise.

Working in the busy and buzzy customer support team, this individual will bring exemplary communication skills, the ability to manage a high traffic query inbox, as well as impeccable attention to detail.

This is a full-time temporary role, working Monday to Friday, from 9am-5pm.

Temporary Customer Support Administrator Responsibilities

• Providing customers with delivery information
• Logging and tracking queries, escalating when needed
• Handling customer complaints
• Responding to telephone calls, emails, and online chat
• Preparing reports and creating quotes
• Maintaining records
• General administration tasks

Temporary Customer Support Administrator Rewards

• Alongside a competitive hourly rate, the successful candidate will receive the following benefits:
• Holiday pay
• Valuable experience in a highly regarded organisation

The Company

This family run business fosters a trusting and collaborative culture.

Temporary Customer Support Administrator Requirements

• To succeed in this role, it will be essential that you are proven Administrator, with experience gained in a customer service led post.
• This client loves to employ life sciences Graduates - this isn't essential, but it would certainly be advantageous.
• A keen attention to detail should be apparent in your previous roles.
• An effective team player, you must excel under pressure, utilising expert communication to source workable solutions.
• Deadline driven and meticulous, your CV must demonstrate proficiency with a range of IT systems, including the full MS Office suite.

Location

Our client is located in North Oxfordshire (OX5). There is onsite parking.

Apply today, either online or directly to:

Hannah Bush | Allen Associates | (url removed)

Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter