Customer Service Advisor

Michael Page (UK); Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail business in Birmingham is seeking a Temporary Customer Service Advisor to deliver high-quality customer care and support. Responsibilities include responding to enquiries via phone and email, processing orders, and maintaining accurate records. The ideal candidate should have previous customer service experience, strong communication skills, and the ability to multitask effectively. This is a temporary role with an immediate start and offers competitive pay on an hourly basis.

Benefits

Competitive hourly rate

Weekly pay

Central office location

Qualifications

• Previous experience in customer service required.
• Excellent written and verbal communication skills.
• Ability to multitask efficiently.

Responsibilities

• Respond to customer enquiries via phone and email.
• Deliver high standards of customer care.
• Process orders and payments accurately.

Skills

Strong communication skills

Customer service experience

Attention to detail

Multitasking ability

Proactive problem-solving

Technology proficiency

Job description

About Our Client

This is a role within a small-sized retail business known for its commitment to providing exceptional customer experiences. The company operates in a competitive market and focuses on delivering quality products and services to its clients.

Job Description

• Respond to customer enquiries via phone and email, providing accurate, professional, and timely support
• Deliver a consistently high standard of customer care and service
• Provide clear information on products, pricing, availability, and order status
• Process customer orders and payments accurately and efficiently
• Complete customer checks and transaction-related administration in line with internal processes
• Take ownership of customer queries through to resolution, liaising with Operations, Compliance, Logistics, Finance, and Technology teams as required
• Keep customers informed where queries require investigation or escalation
• Handle after-sales queries and resolve issues promptly and professionally
• Maintain accurate records and update internal systems
• Work collaboratively with colleagues across Customer Services and the wider business

The Successful Applicant

A successful Temporary Customer Service Advisor should have:

• Previous experience in customer service.
• Strong communication skills, both written and verbal.
• Ability to multitask and handle enquiries efficiently.
• Attention to detail and a proactive approach to problem-solving.
• Comfortable using technology and customer service software.
• A positive attitude and a commitment to providing excellent service.
• Can commit to a temporary role offering an immediate start.

What's on Offer

• Competitive hourly rate & weekly pay.
• Central office location.
• Immediate start.