Customer Service Executive

Express Recruitment; Annesley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Annesley is seeking a Customer Service Executive for a temp to perm position. The ideal candidate should have strong interpersonal skills to make customers feel heard and resolve issues effectively, but prior customer service experience is not mandatory. The role requires a driving license for commuting and offers hybrid working with a competitive pay of £12.50 per hour plus benefits. Regular training and progression opportunities are provided.

Benefits

24 days annual leave plus bank holidays

Bespoke healthcare scheme

Regular salary reviews

Qualifications

• Previous customer service experience preferred.
• Polite and professional telephone manner essential.
• Able to prioritise workloads.
• Strong IT skills to include MS Office essential.
• Fast and accurate data entry skills.

Responsibilities

• Answer inbound telephone calls, emails and live chat queries.
• Process customer orders within a timely manner, ensuring accuracy.
• Discuss customer requirements, provide advice and guidance.
• Provide information to customers about the service.
• Update a bespoke customer database with confidential information.

Skills

Customer service experience

Polite and professional telephone manner

Prioritisation skills

Strong IT skills (MS Office)

Fast and accurate data entry skills

Job description

Temp to Perm Customer Service Executive

Location: Annesley, Nottinghamshire | Salary: £12.50 per hour D.O.E + holiday pay | Posted: 1 day ago | Category: Temporary Jobs

Express Recruitment are delighted to be helping a successful and growing business with the recruitment of a Customer Service Executive to join their friendly and welcoming team in Annesley. The ideal candidate will have previous customer service experience however this is not essential. What is essential is having the ability to make customers feel listened to and be able to effectively resolve problems.

Due to the location of the role, a driving licence with access to your own vehicle is essential!

The role has working hours of Monday to Friday, 8am-4pm, 9am-5pm, 10am-6pm or 12pm-8pm allowing work from home. The role is hybrid working: 2 days per week from home, 3 days from the office. New starters will train full time from the office during the earlier shift pattern. There is a requirement to work 1 in 4 Saturday mornings, which will also be from home.

When the role goes permanent there is a great range of benefits, including 24 days annual leave plus bank holidays, bespoke healthcare scheme and regular salary reviews.

Roles & Responsibilities

• Answer inbound telephone calls, emails and live chat queries
• Process customer orders within a timely manner, ensuring accuracy
• Discuss customer requirements, provide advice and guidance
• Provide information to customers about the service
• Update a bespoke customer database with confidential information

Skills & Experience

• Previous customer service experience preferred
• Polite and professional telephone manner essential
• Able to prioritise workloads
• Strong IT skills to include MS Office essential
• Fast and accurate data entry skills

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday to Friday, Shift Based

Salary: £12.50 per hour D.O.E + holiday pay

Location: Annesley, Nottinghamshire

Job Type: Temp to Perm

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd are those of an Employment Agency.