Telesales & Customer Service Executive

Key Selection Recruitment Limited; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technical manufacturing company is seeking a Telesales & Customer Service Executive in Wetherby, England. The successful candidate will make outbound calls to clients, handle inbound enquiries, and assist in marketing activities. A salary ranging from £25,000 to £30,000 plus commission is offered, along with a supportive culture and opportunities for growth. Experience in telesales or customer service is essential, with CRM knowledge considered an advantage.

Benefits

Commission structure

Full product training

Positive working environment

Qualifications

• Experience in telesales, customer service, or customer-facing sales.
• Confident making outbound calls daily.
• Natural communicator with strong relationship-building skills.

Responsibilities

• Make outbound calls to lapsed clients, warm leads, and existing accounts.
• Handle inbound enquiries via phone and email.
• Assist with email campaigns and customer feedback gathering.

Skills

Telesales experience

Customer service skills

Strong communication

Organisational skills

CRM experience

Tools

Salesforce

Job description

Overview

Telesales & Customer Service Executive

Location: Wetherby (Office-based, 5 days per week)

Salary: £25,000 - £30,000 + Commission

The Company
The Company: A long-established technical manufacturing business is expanding its customer engagement team. The company supplies high-performance textile and material solutions across multiple industries and is investing in strengthening customer relationships, increasing brand visibility, and driving new commercial opportunities.

Responsibilities

• Telesales / Business Development (Primary)
• Make outbound calls to lapsed clients, warm leads, and existing accounts.
• Re-engage older contacts and raise awareness of product and service capabilities.
• Build rapport, maintain regular touchpoints, and identify potential opportunities.
• Qualify enquiries and pass leads to relevant sales or technical teams.
• Support targeted call campaigns aligned with sales and marketing initiatives.
• Keep the CRM updated with accurate notes, activity logs, and follow-ups.

• Customer Service
• Handle inbound enquiries via phone and email in a confident, professional manner.
• Provide updates on orders, products, quotations, and general customer requests.
• Collaborate with internal teams (sales, production, logistics) to resolve issues efficiently.
• Deliver a consistently positive and helpful customer experience.

• Marketing & Administration
• Assist with email campaigns, follow-up calls, customer feedback gathering, or event support.
• Help maintain accurate and up-to-date customer databases.
• Contribute to small marketing tasks as required.

About You

• Experience in telesales, customer service, or another customer-facing sales environment.
• Confident making outbound calls daily.
• Natural communicator with strong relationship-building skills.
• Organised, detail-focused, and comfortable managing follow-ups and admin tasks.
• CRM experience beneficial (Salesforce an advantage, but training available).
• Positive, proactive, and self-motivated.
• Experience in manufacturing, textiles, or materials is desirable but not essential.

What’s on Offer

• £25,000 - £30,000 salary + commission.
• Supportive and friendly working culture.
• Full training on products, materials, and market applications.
• Opportunities to get involved in wider sales and marketing activity.
• Stable, long-term role with development potential.