Telephony Engineer

Lorien; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading telecommunications firm is seeking a highly skilled Telephony Engineer for a 12-month contract in London. The role requires managing mission-critical telephony systems and ensuring seamless communication services. Candidates should have experience supporting complex telephony environments, excellent communication skills, and flexibility for out-of-hours work. Join us to help maintain crucial communication infrastructure for the organization.

Qualifications

• Several years of experience managing and supporting complex telephony systems.
• Strong understanding of switchboards, call distribution systems, and mission-critical environments.
• Flexibility to work outside normal hours, including public/bank holidays.

Responsibilities

• Handle daily telephony incidents and service requests.
• Attend key meetings and represent the department.
• Work closely with internal teams and external vendors to maintain service standards.
• Manage provisioning and support of telephony services.
• Oversee the Telephony shared mailbox and resolver group.
• Identify opportunities for service enhancements.
• Assist other areas within Unified Collaboration.

Skills

Experience with telephony systems

Excellent communication skills

Stakeholder management

Ability to work independently

Job description

Telephony Engineer - London (12 month contract)

Location and Working Pattern

Location: London

Working Pattern: Full-time, 5 days per week (228 days year)

On-Call & Out-of-Hours: Required as part of rota and for planned maintenance

About the Role

We are seeking a highly skilled and experienced Telephony Engineer to join our team in London. This is a critical position responsible for managing and supporting complex, mission‑critical telephony systems, including switchboards and call distribution platforms. The successful candidate will ensure seamless communication services for our organization and provide expert-level support end-users.

Key Responsibilities

• Incident & Service Management: Handle daily telephony (fixed line) incidents, service requests, and general queries.
• Stakeholder Engagement: Attend key meetings and represent the department throughout project lifecycles.
• Collaboration: Work closely with internal teams and external vendors to maintain high service standards.
• Service Provisioning: Manage provisioning, support, and cessation of telephony services.
• Mailbox & Queue Management: Oversee the Telephony shared mailbox and resolver group using Service Management tools.
• Continuous Improvement: Identify and champion opportunities for service enhancements and risk mitigation.
• Cross-Team Support: Be willing to learn and assist other areas within Unified Collaboration.

Requirements

• Several years of experience managing and supporting complex telephony systems.
• Strong understanding of switchboards, call distribution systems, and mission-critical environments.
• Excellent communication and stakeholder management skills.
• Ability to work independently and as part of a team.
• Flexibility to work outside normal hours, including public/bank holidays, and participate in an on-call rota.

Additional Information

• Out-of-Hours Work: Required for planned maintenance and urgent support.
• On-Call Rota: Participation required for out-of-hours coverage.
• Contract/Purchase Order: Will include provisions for out-of-hours work and on-call duties.

If you are a proactive, detail-oriented professional with a passion for telephony systems and delivering exceptional service, we'd love to hear from you. Apply today and help us maintain critical communication infrastructure for our organization.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.