TechOps & Support Engineer

Amazon; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading media production company is seeking a TechOps & Support Engineer to enhance operations within their production environment. The role involves supporting network, technology, software, and devices for global productions, alongside providing first and second-tier technical support. Candidates should have a Bachelor's degree in Systems Engineering or related fields, with experience in site reliability engineering and familiarity with Linux. The company values diversity and innovation, offering a collaborative and dynamic work culture.

Qualifications

• Bachelor's degree in relevant field or equivalent work experience.
• Experience in DevOps or security administration required.
• Technical aptitude and a willingness to learn.

Responsibilities

• Provide first and second tier technical support.
• Support network and technology for global productions.
• Engage in systems administration and troubleshooting.

Skills

Systems engineering

Site reliability engineering

Experience with Linux

Scripting in Python, Java, Perl, PHP, Ruby, Bash

Education

Bachelor's degree in Systems Engineering, Computer Science, or related field

Job description

TechOps & Support Engineer, Amazon MGM Studios | Technology Operations & Support

Job ID: 3159821 | Amazon Digital UK Limited

Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and we’re just getting started changing the way millions of people around the world enjoy content. Prime Video is available in more than 240 countries and territories, offering a broad selection of on-demand video content including original series, exclusive TV shows, movies, live sport, and more.

Amazon MGM Studios is the movies and television development and production arm of Amazon. It is our role to produce original content and license studio programs worldwide in exclusive service of Amazon’s Prime Video customers. We need your passion, innovative ideas, and creativity to help take us to new heights.

Amazon MGM Studios Technology is looking for a Technology Operations Engineer to help drive the execution and improvement of key service delivery processes throughout the Studios organization. The Technology Operations Engineer will have an excellent understanding of computer components (hardware and software) and a demonstrated willingness to learn and apply new technology. A successful candidate will demonstrate a technical aptitude, the ability to deal effectively with people in a wide variety of situations, prioritize concurrent issues, and escalate as needed. You will provide first and second tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors and other support teams.

Key job responsibilities

Your responsibilities will contribute to supporting network, technology, software and devices across Amazon MGM Studios global productions. TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (development, engineering, programming and marketing). We work in a team environment and regularly interact with production personnel and studio executives at all levels.

• Regular activities include systems administration, troubleshooting, issue prioritization, root cause analysis in problem solving and escalation in a variety of software and hardware environments.

A day in the life

TechOps Engineers drive the execution and improvement of key service delivery processes throughout the content production lifecycle and the global Studios organization. You will support hardware devices, manage software applications, provide a positive customer service experience and partner daily with cross-functional partners.

About the team

Our TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (content development, software engineering, content programming and marketing). We work in a team environment and regularly collaborate with studios production personnel and studio executives at all levels.

Basic Qualifications

• Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
• Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
• Experience working with Linux
• Experience in systems engineering
• Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent

Preferred Qualifications

• Knowledge of TCP/IP and networking protocols such as HTTP and DNS
• Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
• Experience working in 24/7 production environment
• Experience with service-oriented architecture and web services

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: February 5, 2026 (Updated about 12 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.