Technician

Otis College of Art and Design; Dartford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading lift service provider is seeking a Technician in Dartford. This role involves troubleshooting complex lift issues, commissioning new installations, and ensuring compliance with safety standards. The ideal candidate has at least 5 years of experience, valid NVQ4 qualifications, and a strong understanding of lift systems. A valid UK driver's licence is essential. Join the team to enhance technical standards and improve service quality.

Qualifications

• Minimum 5 years’ experience in the lift industry.
• Valid UK driver’s licence.

Responsibilities

• Provide advanced fault diagnosis and troubleshooting for lifts.
• Commission new lift systems and conduct safety testing.
• Lead root cause analysis for technical issues.
• Engage with customers and provide technical support.

Skills

Advanced troubleshooting and repair

Strong understanding of lift systems

Proficient in digital diagnostic tools

Strong communication skills

Safety-first mindset

Education

NVQ4 technical qualifications in lift testing and fault finding

Tools

Electronic diagnostic tools

Job description

Date Posted: 2025-09-03

Country: United Kingdom

Location: Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD

Title: Technician

Location: South East - Dartford

Responsibilities

• Service & Troubleshooting
  • Act as subject matter expert for complex lift problems, providing advanced fault diagnosis and troubleshooting.
  • Lead the root cause analysis and resolution of recurring or highly technical issues, ensuring long‑term solutions are implemented.
  • Provide coaching, mentoring and on‑site support to Service Engineers and apprentices, raising technical standards across the team.
  • Ensure quality, safety and compliance standards are upheld in all work, with particular responsibility for high‑risk or complex sites.
  • Actively monitor and work with stakeholders to reduce call‑back rates and improve portfolio reliability.
  • Engage with customers as a senior technical representative, providing reassurance, clarity and confidence in Liftec’s expertise.
  • Accurately document all works and recommendations, supporting billing accuracy, compliance records and process improvements.
  • Work on‑call and respond to emergency situations as needed.
• New Installations & Commissioning
  • Commission new lift systems in line with industry standards, EN81 regulations and Liftec quality requirements.
  • Conduct full functional and safety testing of new installations before customer handover.
  • Produce detailed snagging reports and ensure corrective actions are implemented prior to sign‑off.
  • Attend witness tests, liaise with consultants and represent Liftec Express as the technical authority during installation projects.
  • Provide feedback to installation teams to continuously improve quality and efficiency of handovers.

Skills & Qualifications

• NVQ4 technical qualifications in lift testing and fault finding (essential).
• Minimum 5 years’ experience in the lift industry with a strong track record in advanced troubleshooting and repair.
• Strong understanding of all types of lift systems.
• Proficient in using electronic or digital diagnostic and reporting tools.
• Professional, committed and safety‑first mindset – with safety as your top priority.
• Strong communicator, able to explain technical issues clearly to colleagues, apprentices and customers.
• Curious, adaptable and able to work both independently and as a leader within a team.
• Valid UK driver’s licence (essential).

Liftec Express is a group of core specialist businesses focusing on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation with the flexibility and local delivery of a regional service provider.