Technical Writer

NatWest Group; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading financial services organization is seeking a Technical Writer to create and maintain technical documentation. You will collaborate with product teams and stakeholders to ensure clarity and accuracy in user manuals and API documentation. Ideal candidates will have experience in technical writing within a tech environment, a passion for user-centric documentation, and the ability to explain complex concepts clearly.

Qualifications

• Experience as a technical writer in a tech organization.
• Passion for creating great documentation for diverse user personas.
• Solid understanding of technical concepts and ability to grasp complex ideas.

Responsibilities

• Create, write, and edit technical API documentation and user manuals.
• Collaborate with feature teams to ensure documentation accuracy.
• Research and gather information from subject matter experts.

Skills

Technical writing

API specifications understanding

Excellent command over language and grammar

Ability to translate technical jargon

Tools

JIRA

Confluence

Job description

Join us as a Technical Writer

The role of the technical writer is varied and requires interaction across many engineering and product teams, a typical day would include;

• Advocating for clients and end users to ensure that their needs are anticipated and can be served by Boxed documentation
• Creating, writing and editing technical API documentation as well as user manuals, software documentation, instructional guides and product guides
• Collaborating with feature teams to review and/or create draft documentation and revise existing documentation for accuracy, clarity, and adherence to industry standards
• Researching and gathering information from subject matter experts (e.g. Product Owners/Managers, architects etc), feature teams, and existing resources to ensure accuracy and comprehensiveness of documentation
• Collaborating with tech writers and content team to adhere to and maintain consistency with other Boxed content/channels
• Spending time with product owners, product managers, engineers, and architects to stay up-to-date with product updates, changes, and developments

The skills you\'ll need

• Experience as a technical writer in a tech organisation, preparing documentation within end to end delivery/go-to-market processes
• Passion for creating great documentation that can serve a variety of end user personas and their respective learning objectives
• Solid understanding of technical concepts such as API specifications and the ability to grasp complex ideas quickly
• Excellent command over language, grammar, and technical writing conventions to convey complex information in a clear and concise manner, including translating technical jargon into user-friendly content
• Deep understanding of client and end user documentation needs for various personas, and the ability to represent their needs to internal teams to drive quality and comprehensive documentation
• Driven to continuously improve processes and ways of working whilst also maintaining the balance of delivering against immediate objectives
• Curious and self driven to learn how products or platform capabilities work

Addition useful experience would include:

• Experience in software engineering, test engineering, dev ops favourable
• Experience of working with agile tool sets such as JIRA and confluence
• Knowledge of Financial Services as a sector and/or SAAS