Technical Support & Junior Product Owner

ECM Selection (Holdings) Limited; Cambridge; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading software company in central Cambridge is seeking a technically minded professional to deliver high-quality technical support and gradually transition to product ownership responsibilities. Your role will involve assisting customers, shaping features, and ensuring effective communication with the development team. Ideal candidates will have experience in support roles with strong communication skills. This position offers a hybrid working arrangement.

Qualifications

• Experience providing support and training to enterprise customers for complex software.
• Interest or experience in shaping software development direction.
• Strong personal organisation skills for multitasking.

Responsibilities

• Deliver high-quality technical support to customers.
• Take on product ownership tasks over time.
• Communicate effectively with internal and external clients.

Skills

Technical support experience

Written and verbal communication

Customer feedback channeling

Personal organisation

Job description

Overview

Support today, shape the product tomorrow

Are you ready to take the next step in your career, moving from a support-focused role toward product ownership? Our client, a long-established and profitable software company is looking for a technically minded, well-organised professional to support one of their growing, in-demand products.

In this mixed role, your primary focus will be delivering high-quality technical support to customers, ensuring issues are understood, prioritised, and resolved effectively. Alongside your support responsibilities, you'll gradually take on product ownership tasks—helping shape features, contributing to the product roadmap, and acting as a key link between users and the development team.

Requirements

• Experience providing support and training to enterprise customers for complex sector-specific software including high quality written and verbal communications.
• Interest or experience channelling customer feedback to development teams, shaping future software development direction.
• Strong personal organisation skills, able to comfortably multitask while continuing to communicate in a timely fashion to internal and external clients.

While not required any experience working in the energy or power sectors would be well received.

Located in central Cambridge, a short walk from the train station you will be working in newly appointed offices amongst a supportive team including product owners and managers as well as software developers and testers. Hybrid working is available with 2-3 days per week typical, however this varies depending on project requirements, so it's recommended you live locally.

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