Technical Support Executive

PATH TO SUCCESS CONSULTANTS LTD; Dumfries; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK-based consulting firm in Dumfries is seeking a proactive Technical Support Executive. The ideal candidate will have working knowledge of Java and Python, providing technical assistance and troubleshooting for applications. Responsibilities include monitoring system uptime, supporting deployments, and assisting users with queries. Strong communication skills and a problem-solving attitude are essential for this role.

Qualifications

• Basic to intermediate knowledge of Java and Python required.
• Understanding of application support and troubleshooting concepts needed.
• Familiarity with databases and SQL for basic queries essential.

Responsibilities

• Provide technical support for applications built using Java and Python.
• Troubleshoot application errors and performance issues.
• Assist users with technical queries via email, phone, or ticketing systems.

Skills

Knowledge of Java

Knowledge of Python

Problem-solving skills

Communication skills

Tools

Jira

Zendesk

ServiceNow

Job description

We are seeking a proactive Technical Support Executive with working knowledge of Java and Python to provide technical assistance, troubleshoot software issues, and support end users and internal teams. The role involves diagnosing application-level problems, assisting with deployments, and ensuring smooth system operations.

Key Responsibilities

• Provide technical support for applications built using Java and Python
• Troubleshoot application errors, bugs, and performance issues
• Analyse logs, error messages, and system behaviour to identify root causes
• Assist users with technical queries via email, phone, or ticketing systems
• Escalate complex issues to development teams with detailed documentation
• Support application deployments and updates
• Maintain support documentation, FAQs, and incident reports
• Monitor systems to ensure uptime and reliability
• Follow IT support processes and SLAs

Required Skills & Qualifications

• Basic to intermediate knowledge of Java and Python
• Understanding of application support and troubleshooting concepts
• Familiarity with databases and SQL for basic queries
• Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow)
• Basic knowledge of Linux/Windows environments
• Strong communication and problem‑solving skills