Technical Support Engineer

Telefónica Tech; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company based in Central London is seeking a full-time Support Engineer to provide technical support. The role involves on-site support for various equipment and services, ensuring effective service delivery. Candidates should have prior experience in IT support and knowledge in audio-visual technology as well as network equipment installation. Security clearance is a requirement. This is an exciting opportunity for individuals looking to thrive in a dynamic environment.

Qualifications

• Previous experience working as on-site IT engineer or on a busy Service Desk.
• Must meet Security Clearance vetting requirements.
• Knowledge of Audio Visual support and network equipment installation.

Responsibilities

• Determine customer needs as the first point of contact.
• Perform on-site support and triage activities.
• Monitor and manage on-site equipment.

Skills

On-site IT support

Audio Visual support

Network equipment installation

Job description

This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central London.

Responsibilities

• Help determine customer needs as the first point of contact with Telefónica Tech.
• Perform on‑site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
• Escalate incidents to the off‑site team and assist with on‑site diagnostic and resolution under guidance.
• Daily checks and management, monitoring of on‑site equipment.
• Triage and log tickets with 3rd party vendors.
• Assist with installation and support of network equipment at customer premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.

Qualifications and Requirements

• Previous experience working as on‑site IT engineer or on a busy Service Desk.
• Must have the right to live and work in the UK.
• Must meet Security Clearance vetting requirements; offer conditional upon successful BPSS & SC Clearance.
• Must have knowledge of Audio Visual support and network equipment installation.