Technical Service Delivery Manager - Government Satellite Communications

Different Technologies Pty Ltd.; Redhill; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading technology firm is seeking a Technical Service Delivery Manager based in Redhill to oversee UK Government support cases in a military satellite communications context. The role requires a candidate with military communications experience, particularly within Royal Navy or similar environments. Responsibilities include managing support contracts, coordinating teams, and maintaining service records. Candidates must hold or be eligible for DV clearance, and keen communication skills are crucial. Benefits include a competitive salary and professional growth opportunities.

Qualifications

• Eligible for DV Security Clearance
• Royal Navy communications or similar background
• Strong understanding of SatCom systems and electronic equipment
• Proactive and organized with strong communication skills

Responsibilities

• Act as primary contact for UK Government support cases
• Coordinate internal groups for timely ticket resolution
• Provide updates and briefings to MoD representatives
• Manage service visits and document tracking
• Identify recurring issues and implement improvements
• Lead and take ownership in high-pressure situations

Skills

Military/defence communications

IT networking

Confident communication

Organizational skills

Resilience under pressure

Competency with ticketing tools

Job description

Technical Service Delivery Manager - Government Satellite Communications

Location: Redhill (office-based for first 6 months; must be commutable)
Salary: £55,000–£60,000 + benefits
Clearance: Must hold, or be eligible to obtain, DV clearance

The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions.

The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments.

Key Responsibilities:

• Act as the primary point of contact for the UK Government CSCS contract support case
• Coordinate internal resolver groups to ensure timely ticket progression and closure
• Provide service status updates and technical briefings to internal leaders and MoD representatives
• Plan and oversee service visits, including spares, equipment tracking, and documentation
• Manage smooth handovers and minor project delivery activities
• Maintain accurate case, asset, and service records within secure platforms (e.g., Secure Insight)
• Identify recurring issues and implement process/service improvements
• Deliver onboarding and training for 1st/2nd line support teams
• Support documentation standards, rollout activities, and obsolescence planning
• Be prepared to “lead from the front” and take ownership in high-pressure or time-critical situations

Must-Haves:

• Eligible to hold DV (Developed Vetting) Security Clearance
• Royal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling)
• Strong understanding of IT networking, SatCom systems, and electronic/electrical equipment
• Confident communicator able to work directly with senior MoD and government personnel
• Proactive, organised, and resilient under pressure
• Competent in standard office systems and ticketing tools
• Willingness to travel when required

Nice to Haves:

• ITIL certification or understanding of ITIL service processes
• ERxperience with obsolescence planning, spares management, or project coordination

Application Notes

• Candidates must not have lived outside the UK in the last 5 years (for clearance eligibility)

Application Process:

To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Equal Opportunity Employer:

We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.

Contact: Elvis Eckardt