Technical Sales Support

Emerson; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology company in Manchester is seeking a Technical Sales Support professional. This role involves providing technical support and ensuring a positive customer experience. The ideal candidate should have excellent analytical and communication skills, with a preference for candidates with a degree in engineering. This position offers a dynamic work environment with opportunities for growth and professional development.

Qualifications

• Details oriented, ability to work under time pressure.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills in English.

Responsibilities

• Handle technical enquiries for entire portfolio.
• Provide technical service assistance related to application problems.
• Maintain and develop full knowledge of product portfolio.

Skills

Analytical skills

Problem-solving

Customer sense

Team player

Communication skills

Education

Bachelor's degree in engineering

Tools

Microsoft Office

Job description

Are you a technical professional or a recent graduate eager to develop your career in a dynamic, innovative-driven environment? We are waiting for you to join our Technical Sales Support position in Manchester. This role offers an opportunity to build your expertise and grow within a global organization.

You will provide best technical support about Fluid Automation Products & Solutions to Customers, Sales Representatives, Business partners and Intermediaries; guarantee a positive Customer Experience managing speedy and knowledgeable responses that solve their problems; applying Company policies. Ensure efficient collaboration with technical support, order management, outside sales or any other department involved in managing speedy and knowledgeable responses that solve Customer’s problems.

In This Role, Your Responsibilities Will Be:

• Handle technical enquiries for entire portfolio.
• Handle technical requests and quotations (RFQ).
• Track quotations to Customers, on behalf of Salespersons.
• Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are properly handled and closed to Customer Satisfaction
• Provide competitor product cross-references, as required
• Generate leads for sales force through active listening and probing for customer requirements and opportunities
• Provide internal feedback within the company regarding customer concerns, by gathering and analyzing the broad source of information collected through Customer interactions
• Detect non-conformities and report them; contributes to continuous improvement
• On request, participate in trade shows for both duty and surveys as requested by Sales & Marketing
• Maintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolutions, new products introduction, obsolescence, replacement products
• Ensure that any activity, task, and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System

Who You Are:

You display a can-do attitude in good and bad times. You partner with others to get work done. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You acquire data from multiple and diverse sources when solving problems. You break down objectives into appropriate initiatives and actions. You act with a clear sense of ownership.

For This Role, You Will Need:

• Details oriented, ability to work under time pressure and multi-tasks, good judgment skills
• Strong analytical skills and problem-solving abilities; proactive
• Good Customer sense; interest for Commercial role and environment
• Cooperative; willingness to interact and work with others; team player
• Excellent verbal and written communication skills. Fluent English.
• Direct and interactive computer skills and electronic business interfaces: Outlook, Microsoft Office

Preferred Qualifications That Set You Apart:

• Preferably bachelor’s degree in engineering – Mechanical, Electrical or Engineering technology

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe in diverse teams, working together are key to driving growth and delivering business results.