Technical Sales & Projects Engineer

Austin Heating & Cooling; Ingham CP; On-site; GBP 80,000 - 100,000; Full time

Job summary

A family-owned commercial heating company in the UK is seeking a skilled Technical Sales & Project Engineer to drive business growth in Norfolk and Suffolk. The role involves managing full project lifecycles, developing and maintaining customer relationships, and providing technical sales support. The ideal candidate will have hands-on experience in commercial gas and heating, proven sales abilities, and strong communication skills. Competitive salary and benefits are offered, with a focus on employee development.

Benefits

Competitive base salary

Bonus incentive scheme

Enhanced annual leave

Company vehicle provision

Ongoing training and development

Group private healthcare option

Qualifications

• Hands-on experience in commercial gas and heating disciplines with relevant tickets.
• Flexible and self-motivated with a passion for customer satisfaction.
• Full, clean UK driving licence required.

Responsibilities

• Develop new and existing business sales opportunities.
• Manage the full project lifecycle from inquiry to final handover.
• Ensure efficient and high-quality delivery with monitoring of quality and profitability.

Skills

Technical sales experience

Project management experience

Strong communication skills

Customer relationship management

Technical knowledge of Natural Gas, LPG, Oil and Renewables

IT skills (Mac and PC)

Job description

At Austin Heating & Cooling we've been building trusted relationships and delivering high-quality commercial heating solutions for decades. Now, we're looking for a skilled and motivated Technical Sales & Project Engineer to help drive the next stage of our growth within Norfolk and Suffolk and the wider area.

About the Role

Reporting directly to the Branch Manager, you'll play a key role in supporting our sales and management teams to deliver on our development strategy. You'll act as our technical sales presence in the region - generating new business, designing commercial heating systems, nurturing existing client relationships, and ensuring projects run smoothly from enquiry to completion.

Your day-to-day work will include:

• Developing new and existing business sales opportunities across installation, service, and maintenance agreements
• Building strong customer relationships, advising on system design, and selecting the right equipment for their needs
• Managing the full project lifecycle – from initial enquiry, through thorough design stages, to final handover
• Coordinating with engineers, sub-contractors, and colleagues to ensure efficient, high-quality delivery
• Monitoring quality, profitability, and customer satisfaction at every stage

What We're Looking For

• Hands‑on experience in commercial gas and heating disciplines holding relevant tickets
• Experience in a technical sales role or similar position within the sector
• A flexible, self‑motivated approach and a genuine passion for customer satisfaction
• Proven sales and project management experience
• Strong communication skills and the ability to build trusted business relationships at all levels
• Excellent technical knowledge of Natural Gas, LPG, Oil and Renewables
• Competent IT skills (Mac and PC – Word, Excel); CAD experience is a bonus
• A solid understanding of Health & Safety within the construction industry
• Strong time management and multitasking abilities
• A full, clean UK driving licence

Why Join Austin Heating & Cooling?

We don't just see our employees as part of the team – we see them as part of the family. When you join us, you'll be joining a company that's committed to your growth and development.

Here's what you can expect:

• Competitive base salary with bonus incentive scheme
• Enhanced annual leave based on length of service
• Leave purchase scheme
• Salary sacrifice pension scheme
• Company vehicle provision
• Ongoing training and development to help you grow in your career
• Annual occupational health checks
• Option to receive Winter flu vaccination voucher
• A supportive, friendly team that values your contribution
• The rewards of working for a family‑owned, private company where we value all our employees as key players in our business
• Group private healthcare option