Technical Product Support Specialist

Michael Page (UK); Leeds; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A reputable recruitment agency seeks a Technical Product Support Specialist to provide exceptional technical assistance to customers. This role involves troubleshooting product-related issues, maintaining customer interaction records, and collaborating with internal teams for resolution. Candidates should have a background in technical support, excellent communication skills, and a commitment to customer satisfaction. This Leeds-based position offers a competitive salary between £28,000 and £34,000, along with opportunities for personal growth and a supportive work environment.

Benefits

Competitive salary

Personal development opportunities

Bonus structure

Supportive team environment

Accessible transport links

Qualifications

• Background in technical support for product-focused roles.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication abilities.
• Ability to learn quickly and adapt in a fast-paced environment.
• Commitment to exceptional customer service.

Responsibilities

• Provide technical support to customers via phone and email.
• Troubleshoot and resolve product-related issues efficiently.
• Maintain records of customer interactions and solutions.
• Collaborate with internal teams on technical problems.
• Guide customers on product usage and features.
• Contribute to support documentation and FAQs.
• Participate in ongoing training for new products.
• Ensure customer satisfaction through timely support.

Skills

Technical support experience

Problem-solving skills

Excellent communication skills

Proactive attitude

Familiarity with troubleshooting

Job description

• Leeds
• Hybrid Working

About Our Client

This opportunity is with a medium-sized organisation within the retail industry, known for its strong emphasis on customer satisfaction and innovative product offerings. The company operates in a fast‑paced environment, offering opportunities for professional development within its Leeds‑based customer service department.

Job Description

• Provide technical support to customers via phone, email, and other communication channels.
• Troubleshoot and resolve product‑related issues efficiently and effectively.
• Maintain detailed records of customer interactions and solutions provided.
• Collaborate with internal teams to elevate and resolve complex technical problems.
• Offer guidance to customers on product usage and features.
• Contribute to the creation of support documentation and FAQs.
• Participate in training sessions to stay updated on new products and technologies.
• Ensure customer satisfaction by delivering timely and professional support.

The Successful Applicant

A successful Technical Product Support Specialist should have:

• A background in technical support in a product‑focused role
• Strong problem‑solving skills and a detail‑oriented approach.
• Excellent communication skills, both written and verbal.
• A proactive attitude with the ability to learn and adapt quickly.
• Familiarity with troubleshooting technical products or software.
• A commitment to providing exceptional customer service.

What’s on Offer

• A competitive salary range of £28,000 to £34,000 per annum.
• Opportunities for personal development and career growth.
• A bonus structure to reward your contributions.
• A permanent role within a supportive and collaborative team.
• A Leeds‑based office location with accessible transport links.

This is an exciting opportunity for a Technical Product Support Specialist to advance their career. If you are ready to make a positive impact, apply now!