Technical Product Manager

Viasat; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A global technology company in London is seeking a Technical Product Manager to drive optimization and automation processes within its Maritime sales function. This role involves analyzing workflows, prioritizing automation solutions, and collaborating with stakeholders to ensure alignment with business objectives. The ideal candidate has 5+ years of experience in Telecommunications IT Delivery and strong communication skills, with a passion for driving change.

Qualifications

• 5+ years of experience in Telecommunications IT Delivery within the BSS domain.
• Experience of defining customer journeys and authoring detailed requirements for software delivery.
• Ability to effectively communicate across the organization.

Responsibilities

• Analyze existing tools, workflows, and processes across Maritime’s sales processes.
• Leverage data and stakeholder insights to prioritize automation opportunities.
• Monitor and evaluate the success and scalability of implemented solutions.
• Serve as primary intake point for business requests.
• Partner with solutions architecture to design and implement high-level solutions.
• Create a strategic roadmap for consolidating and optimizing business technology resources.
• Lead product initiatives from ideation to implementation.
• Partner with stakeholders to plan and facilitate User Acceptance Testing.

Skills

Telecommunications IT Delivery

Customer journey definition

Effective communication

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

The Technical Product Manager plays a critical role in driving the optimization and automation of processes as part of an effort to transform our Maritime sales function.

This role focuses on identifying and implementing solutions to streamline operations, improve efficiency, and consolidate tools and workflows in line with Maritime’s digital transformation objectives.

The day-to-day

• Operational Excellence & Process Improvement: Analyze existing tools, workflows, and processes across Maritime’s sales processes.
• Leverage data and stakeholder insights to prioritize automation opportunities and ensure solutions are fit for purpose.
• Monitor and evaluate the success and scalability of implemented solutions, using data driven insights to refine and improve.
• Request Analysis & Solution Design: Serve as primary intake point for business requests, ensuring clear alignment with organizational goals.
• Decompose high-level business requests into actionable product components and solutions, leveraging established patterns.
• Partner with solutions architecture to design and implement high-level solutions to consolidate tools, streamline operations, and optimize workflows.
• Facilitate collaboration across teams to ensure proposed solutions meet cross-functional needs.
• Product Strategy & Execution: Create a strategic roadmap for consolidating and optimizing business technology resources, aligned with the Maritime’s overall business objectives.
• Define product requirements in collaboration with stakeholders, ensuring a focus on automation, standardization, and operational efficiency.
• Collaborate with (or build our own) training teams to ensure effective product training and operational handoffs for business users.
• Lead product initiatives from ideation to implementation, ensuring timely delivery and measurable outcomes.
• User Acceptance Facilitation: Partner with stakeholders to plan and facilitate User Acceptance Testing (UAT), ensuring alignment with business objectives and user needs.
• Assist in definition of measurable acceptance criteria for features and tools, collaborating with engineering and business stakeholders.
• Facilitate UAT kick-offs, workshops, and feedback sessions to guide stakeholders through the process.
• Synthesize and prioritize feedback to inform final product adjustments and decisions.
• Stakeholder Collaboration: Partner with key stakeholders, including business, technical, and operational teams, to drive consensus and alignment on proposed solutions.
• Act as a change agent, championing process improvements and driving adoption across the organization through effective communication and training.

What you'll need

• 5+ years of experience in Telecommunications IT Delivery within the BSS domain
• Experience of defining customer journeys and authoring detailed requirements for software delivery
• Ability to effectively communicate across the organization

What will help you on the job

• A passion for driving change
• Ability to work with a wide variety of stakeholders and communicate effectively
• Strong empathy and understanding for the customer and their needs

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please contact accommodations.