Technical Operations Analyst (Data Focused)

Pro Global; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A specialist consulting company is seeking a highly motivated Technical Operations Analyst to support underwriting processes. This role involves extracting and analyzing complex data sets, identifying trends, and delivering actionable insights. Close collaboration with stakeholders is essential to propose and implement solutions. The position offers flexible hybrid working opportunities, combining home and office work in London, providing a dynamic environment for professionals passionate about data-driven decision-making.

Benefits

Training & Development

Employee referral scheme

Pension scheme with up to 10% contribution

Qualifications

• Strong data analysis skills with advanced Excel and Power BI.
• Ability to interrogate large data sets and generate insights.
• Experience in problem solving within operations or financial services.

Responsibilities

• Extract and interrogate large and complex data sets.
• Identify anomalies and opportunities for improvement.
• Work with stakeholders to define problems and recommend solutions.
• Build dashboards and insights into operational performance.
• Act as a trusted advisor on data-led decision-making.

Skills

Data Analytics

Advanced Excel

Power BI

SQL

Data Visualization

Job description

We are seeking a highly motivated Technical Operations Analyst to support our underwriting support team. This role will focus on interrogating data sets identifying trends and issues and delivering data-driven insights and solutions.

This role will need to have close collaboration with underwriters operations and other key business stakeholders to help diagnose problems propose solutions and support any implementation of change.

Pro operates a flexible hybrid working policy and this role would be based working at home and weekly in our London office.

Key Responsibilities

Extract and interrogate large and complex data sets from multiple sources.

Identify anomalies root causes of issues and opportunities for improvement.

Translate raw data into actionable insights for operational teams.

Work with stakeholders to define problems clearly and recommend data-driven solutions.

Work with our MI team to build dashboards and insights into operational performance.

Support implementation of changes by providing analytical evidence and tracking of outcomes.

Collaborate with underwriters operations outsource partners and other business functions to understand challenges and implement solutions.

Act as a trusted advisor on data led decision making.

Ensure data quality consistency and alignment with reporting.

Highlight risks and dependencies associated with data issues or controls gaps.

Contribute to projects initiatives or investigations (such as risk incidents) by providing robust data analysis and insight.

Skills and experience

Strong data analysis skills - advanced Excel and Power BI highly desirable.

Proven ability to interrogate large data sets reconcile discrepancies and generate insights.

Experience in problem solving and solution design within an operational or financial services context.

Ability to communicate complex findings clearly to non-technical stakeholders.

Experience in the insurance or London Market preferred.

Strong organisational skills and ability to deliver to tight deadlines and manage conflicting priorities.

Personal attributes

Analytical mindset naturally curious with the ability to dig beneath the surface of data to uncover insights and root causes.

Solution focused with a pragmatic approach to designing workable data driven solutions.

Detail conscious able to interrogate large data sets with precision whilst understanding and recognising the bigger picture.

Clear communicator with the ability to adapt style based on audience.

Collaborative and able to build strong working relationships.

Comfortable working in a face paced demanding environment. Able to quickly grasp new processes and data structures.

Comfortable working independently to deliver the objective of a task whilst regularly engaging with stakeholders.

The Company

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes minimise operating overheads and implement the controls required to meet new regulations delivering tailored solutions to meet clients needs.

Our UK offices are in Gloucester Glasgow Liverpool Horsham and central London. We are also a global company with offices in the United States Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting claims management financial and technical accounting and risk and auditing utilising the best technology available on the market and adopting a proactive approach.

Pro Values

We commit concrete actions and do what we promise.

With integrity at the heart of every decision we focus on what will add most value.

We are curious creative and insightful. We are not afraid to evolve.

We are inclusive. We help each other and our clients to shine.

We bring drive and enthusiasm to our work.

Benefits

Training & Development

we have inhouse Learning and Development team that will support you giving you the tools to succeed.

Employee referral scheme

Staff bonus for introducing a candidate that we employ as a result of that introduction.

Pension scheme

Company pension contribution up to 10%.

Key Skills

Data Analytics,Microsoft Access,SQL,Power BI,R,Data Visualization,Tableau,Data Management,Data Mining,SAS,Data Analysis Skills,Analytics

Employment Type: Full Time

Experience: years

Vacancy: 1