Technical Delivery Manager

Adecco; Essex; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading staffing agency in Essex is seeking an experienced IT Technical Service Delivery Manager to lead complex issue resolution and support the Service Desk. The ideal candidate will have extensive IT support experience and strong project delivery capabilities, particularly within an MSP background. This role offers competitive salary and career development opportunities within a supportive team culture.

Benefits

Competitive salary

Career development opportunities

Supportive team culture

Qualifications

• Experience in IT support or technical management, ideally in an MSP environment.
• Strong knowledge of IT infrastructure, networks, and Azure cloud services.
• Proven leadership and project delivery skills.

Responsibilities

• Act as the go-to expert for escalated technical issues.
• Collaborate to enhance tools, workflows, and client satisfaction.
• Partner with Project Manager to deliver IT projects.

Skills

IT support or technical management experience

Knowledge of IT infrastructure

Strong communication skills

Leadership skills

Stakeholder management

Education

ITIL, PRINCE2, or Agile certifications

Tools

Azure

Job description

IT Technical Service Delivery Manager

Location: Grays, Essex

Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact?

We're on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager.

What You'll Be Doing:

• Be the go-to expert for escalated technical issues
• Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction
• Partner with the Project Manager to scope and deliver IT projects
• Mentor and guide technical team members
• Identify and implement improvements in service delivery
• Maintain accurate technical documentation and report on KPIs

What You'll Bring:

• Experience in IT support or technical management (MSP experience ideal)
• Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential)
• Proven leadership and project delivery skills
• Excellent communication and stakeholder management
• ITIL, PRINCE2, or Agile certifications (a plus)

Why Join Them?

Competitive salary

Career development opportunities

Supportive, collaborative team culture

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.