Technical Consultant

Aztrum; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in Greater London seeks a Technical Consultant to provide advanced technical support and infrastructure management. The ideal candidate will have at least 5 years of experience in 3rd line technical support, strong expertise in Microsoft technologies, and a proactive, solutions-focused approach. This role includes responsibilities for monitoring, troubleshooting, and optimising client systems, and offers rich opportunities for professional development.

Qualifications

• Minimum 5 years experience providing 3rd line technical support, ideally within an MSP.
• Strong expertise in Microsoft technologies including Windows, Office 365, and Azure.
• In-depth understanding of Active Directory, DNS, DHCP, and Exchange.

Responsibilities

• Provide expert 3rd line technical support via phone, email, and remote tools.
• Proactively monitor and troubleshoot client systems using advanced platforms.
• Administer and optimise network and server infrastructure.

Skills

3rd line technical support

Microsoft technologies

Active Directory

Networking (LAN/WAN)

IT security

Cloud platforms (Azure, AWS)

Virtualisation tools (Hyper-V, VMware)

Documentation

Education

Minimum of five GCSEs and two A Levels (or equivalent)

Microsoft MCSA or similar professional IT certifications

Job description

Technical Consultant

Location : London (with travel to client sites and training venues)

Salary : (DOE)

About the Company

Aztrum Recruitment is proud to be working with a leading IT solutions provider that delivers comprehensive technology services to small and medium‑sized businesses.

Recognised for their technical excellence forward‑thinking solutions and outstanding customer support this organisation provides end‑to‑end IT services covering everything from network security and cloud infrastructure to multi‑site system management and email environments.

Their expert team of technical specialists partners closely with clients to deliver proactive support complex project implementations and strategic consultancy designed to drive business success.

The Opportunity

As part of ongoing growth our client is seeking an experienced Technical Consultant to join their expanding team.

In this role youll deliver advanced technical support and infrastructure management across diverse client environments. Youll ensure systems are secure reliable and optimised for peak performance taking ownership of projects that enhance stability scalability and efficiency.

Acting as a senior escalation point youll troubleshoot complex issues collaborate with vendors and partners and maintain thorough documentation to support a culture of technical excellence.

Key Responsibilities

• Provide expert 3rd line technical support via phone email and remote tools.
• Proactively monitor maintain and troubleshoot client systems using advanced management platforms.
• Administer and optimise network and server infrastructure including Active Directory Entra LAN / WAN and hosted Exchange.
• Design deliver and document infrastructure upgrades and performance improvements.
• Liaise with third‑party vendors to resolve complex technical problems.
• Produce clear and accurate technical documentation and detailed client reports.

About You

Youre a proactive solutions-focused IT professional who thrives in a fast‑paced MSP environment. Youre comfortable balancing multiple priorities while maintaining exceptional service delivery and client satisfaction.

Collaborative by nature but confident working independently you take pride in solving challenges communicating clearly and delivering tangible results that make a difference.

Skills & Experience

• Minimum 5 years experience providing 3rd line technical support (ideally within an MSP).
• Strong expertise in Microsoft technologies Windows Desktop Server Office 365 Azure Entra.
• In‑depth understanding of Active Directory DNS DHCP Exchange and major cloud platforms (Azure AWS).
• Hands‑on experience with virtualisation tools such as Hyper‑V or VMware.
• Sound knowledge of LAN / WAN / Wi‑Fi server hardware storage and backup / recovery systems.
• Strong grasp of IT security data protection and endpoint management.
• Experience with Veeam Datto and SharePoint is advantageous.

Qualifications

• Minimum of five GCSEs and two A Levels (or equivalent).
• Microsoft MCSA or similar professional IT certifications preferred.

How to Apply

If youre ready to take the next step in your technical career wed love to hear from you.

Send your CV to