Technical Assurance Manager

ZipRecruiter; Leeds; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading insurance company is seeking an experienced Technical Assurance Manager to ensure compliance with standards and deliver high-quality service. You will manage customer needs and complaints while driving excellence in delivery. Ideal candidates will have strong communication skills, and a deep understanding of the insurance industry, and be self-motivated. This role offers a competitive salary, benefits package, and opportunities for professional growth.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension and enhanced parental leave

Discounts on technology, travel, and leisure

Learning and development opportunities

Qualifications

• Good understanding of regulatory requirements in insurance.
• Ability to manage multiple priorities and deliver results.
• Self-motivated and collaborative team player.

Responsibilities

• Ensure adherence to PIB Group standards for quality service.
• Understand and meet customer demands and needs.
• Manage complaints and breaches in line with regulatory requirements.

Skills

Excellent communication skills

Understanding of the insurance industry

Attention to detail

Strong organisational skills

Education

CII qualifications (or working towards)

Tools

Acturis

xCenta

Job description

Overview

Technical Assurance Manager

We are looking for an experienced insurance professional to join us as a Technical Assurance Manager. If you have excellent communication skills, an understanding of the insurance industry and regulation, meticulous attention to detail, a positive attitude and strong organisational skills, this could be the role for you.

Sitting as part of the Specialty Division Operations team, the Technical Assurance Manager is responsible for ensuring all businesses in the Division adhere to the PIB Group standards to deliver a consistent high-quality service to all of our customers by understanding and meeting our customers’ demands and needs, delivering consistent and fair outcomes for customers through compliant processes. The role also involves driving excellence in customer delivery and ensuring all complaints, errors & omissions and breaches are managed in line with Group risk appetite and regulatory requirements.

Responsibilities

• Ensure all businesses in the Division adhere to PIB Group standards to deliver a consistent high-quality service to customers.
• Understand and meet customer demands and needs.
• Deliver consistent and fair outcomes for customers through compliant processes.
• Drive excellence in customer delivery.
• Manage complaints, errors & omissions, and breaches in line with Group risk appetite and regulatory requirements.

Essential Experience & Attributes

• Good understanding of the insurance industry and regulation.
• Ability to motivate and communicate with others at all levels.
• Influential relationship skills and excellent communication & negotiation skills.
• Well-developed report writing, verbal & written communication and presentation skills.
• Ability to manage multiple priorities and deliver results.
• Self-motivated and collaborative, resilient and adaptable to change/growth.

Desirable Experience & Attributes

• CII qualifications (or working towards) would be desirable.
• Knowledge of best practice for general insurance and understanding of rules and regulations relating to retail insurance broking (e.g., Data Protection Act, Money Laundering, Client Monies, ICOBS, Complaints, Quality Assurance, Treating Customers Fairly concepts, etc.) is highly desired.
• Proven track record in managing complaints and resolutions.
• Experience in implementing process improvements based on complaint trends.
• Awareness of Consumer Duty Outcomes and their implications for customer service.
• Acturis and xCenta experience.
• Experience in delivering training sessions and workshops.

Why Join Us?

• Competitive salary and benefits package.
• Flexible working and holiday options.
• Pension, enhanced parental leave, and life insurance.
• Discounts on technology, travel, and leisure.
• Learning and development opportunities.
• Volunteering and charity support days.
• Join a company that values innovation, growth, and its people.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.

We do not discriminate on the basis of any protected characteristic. Apply online only.