Technical Architect

Miro Group; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading innovation platform company in London seeks a Customer Success Consultant to engage with Enterprise customers. You will lead essential onboarding processes, align technical requirements with business outcomes, and provide strategic insights to enhance product adoption. Ideal candidates will have over 4 years in customer-facing roles, strong communication skills, and experience with enterprise security solutions. This role offers a competitive equity package, health insurance, and opportunities for professional growth.

Benefits

Competitive equity package

Health insurance for you and your family

Lunch, snacks and drinks provided in the office

Wellbeing benefit and WFH equipment allowance

Annual learning and development allowance

Qualifications

• 4+ years experience in a customer-facing role, preferably in implementation or service delivery.
• Experience with identity providers and enterprise security solutions.
• Ability to drive projects to completion while achieving desired outcomes.

Responsibilities

• Lead discovery sessions to align technical requirements with business outcomes.
• Oversee onboarding and deployment for Enterprise customers.
• Facilitate customer-facing workshops and develop deployment plans.

Skills

Customer implementation experience

Technical support knowledge

Excellent communication

Project management skills

Emotional intelligence

Tools

Identity providers (Active Directory, Azure, Okta)

Enterprise security solutions (SAML/SSO, DLP, SIEM)

Job description

The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

About the Role

In this role, you will work with our most strategic customers to design and prepare people for new ways of collaborating and elevate the maturity of Miro usage across the Enterprise. To achieve this, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account consolidations, and recommend product solutions that enable our customers to meet their business objectives. You will serve as a meaningful link between the Customer Success team and the Product organization, as well as a key partner to our Sales, Support, and Operations teams in crafting how our product evolves with the customers’ needs.

What you’ll do

• Lead discovery sessions to align technical requirements with business outcomes, and identify key stakeholder responsibilities
• Oversee technical consulting, onboarding, and deployment for Enterprise customers, including security, scalability, and account structure, and provide training on Miro Administrative configuration
• Facilitate customer-facing workshops and develop a migration deployment plan
• Help customers transition from a legacy platform to Miro, including building a transition strategy and offering change management guidance tailored to the organization’s unique needs
• Ensure quality engagements by optimizing account health scores and maintaining high CSATs
• Deliver a positive experience for the customer that deepens our relationship with key stakeholders
• Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
• Collaborate with Customer Success, Account Managers, Customer Support, Solutions Engineering, and Enterprise Product teams, ensuring clear RACI roles for effective project management

What you’ll need

• 4+ years experience in a customer-facing role, preferably in customer Implementation, onboarding, or service delivery
• Experience with technical support, such as identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
• Excellent communication and project management skills, emotional intelligence, ability to build relationships and collaborate cross-functionally
• You are curious about the customer, the product and how we can optimize value for the customer
• You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes

What’s in it for you

• Competitive equity package
• Health insurance for you and your family
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

02. Hiring Manager

The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

03. Skill Assesment

An interactive presentation to see your skills in action, based around a particular case study or business problem.

04. Meet the Team

Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.