Technical Account Manager

LogicGate; United Kingdom; Hybrid; GBP 81,000 - 94,000; Full time

Job summary

A leading tech firm in the United Kingdom is searching for a dedicated professional to manage customer relationships and provide expertise in Governance, Risk, and Compliance (GRC) solutions. The role requires 5+ years in GRC, strong communication skills, and the ability to manage multiple priorities. This position offers a competitive salary ranging from $110,000 to $125,000 per year within a flexible hybrid workplace environment.

Benefits

Generous PTO

Flexible health and wellness benefits

Equity options

Annual Company Holidays

Summer Fridays

Qualifications

• 5+ years of experience in Governance, Risk, and Compliance (GRC) or Risk Advisory.
• Ability to articulate the value of the Risk Cloud platform.
• Interest in supporting sales and commercial efforts.

Responsibilities

• Build and maintain customer relationships to drive product adoption.
• Provide subject-matter expertise and technical advice on Risk Cloud.
• Track customer health and engage at-risk customers.

Skills

GRC or Risk Advisory Experience

Expertise in Risk Cloud platform

Sales and business development interest

Understanding of cybersecurity and risk frameworks

Strong communication skills

Organizational and time management

Curiosity and problem-solving ability

Job description

LogicGate® is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award‑winning Risk Cloud® delivers over 40 purpose‑driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs.

At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.

How you’ll spend your time:

• Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract
• Act as a trusted advisor to your portfolio of customers by providing GRC subject‑matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes
• Own the tracking of customer health and proactively engage at‑risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
• Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter‑relate in Risk Cloud
• Ad‑hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)
• Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders, and Quarterly Executive Business Reviews
• Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing applications
• Collaborate cross‑functionally with other LogicGate teams—Sales, Customer Success, and Product—for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership
• Respond to and support power users and customers within the stated SLA

We get excited about you if you have:

• 5+ Years Experience in GRC or Risk Advisory
• Becoming an expert on the Risk Cloud platform; articulating the value of the tool and how it can be leveraged most effectively by different customer stakeholders
• Interest in supporting sales and commercial business development efforts
• Experience with cybersecurity and/or risk management frameworks such as NIST 800‑53 and ISO27001
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – the ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help

The anticipated base salary range for the role is $110,000 – $125,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Our Culture

We are committed to fostering an inclusive work environment where all employee differences are celebrated, their ideas matter, and everyone feels safe to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging. LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company‑wide charitable activities supporting organizations aligned with our core values.

GRC

GRC stands for Governance, Risk, and Compliance. GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Equal Employment Opportunity

As set forth in LogicGate’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.