Technical Account Manager

Harper Anderton; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food consultancy in London seeks a professional with a background in food manufacturing or retail for a customer-facing role. You'll manage onboarding, build relationships, and present technical data. Ideal candidates have 5-10 years' experience in technical roles and strong interpersonal skills. This position offers a competitive salary and opportunities for progression.

Benefits

Competitive salary package

Scope for progression

Qualifications

• 5-10 years' experience in food manufacturing or retail within a technical or NPD role.
• Strong understanding of food science, shelf-life testing, and microbial spoilage.
• Ability to confidently run meetings and present technical data.

Responsibilities

• Manage onboarding and training for food technical teams.
• Build trusted relationships with technical teams.
• Present technical data to customers at industry conferences.

Skills

Food manufacturing experience

Technical expertise

Interpersonal skills

Presentation skills

Job description

Overview

Are you a food industry professional with strong technical expertise and a passion for working with customers? This is a fantastic opportunity to step into a customer-facing role where you'll support leading food manufacturers and retailers, build trusted relationships, and help shape the future of how technical teams work. With a focus on training, onboarding, and problem-solving, this role offers variety, visibility, and the chance to be part of an exciting period of innovation.

Responsibilities

• Managing the onboarding and training process for food technical teams, ensuring seamless adoption across manufacturing sites and supply chains
• Building strong, trusted relationships with technical teams to support their ongoing journey
• Presenting technical data persuasively to customers and at industry conferences
• Running customer meetings, addressing objections, and building conviction in new methods
• Supporting customer site visits across the UK and calls with international customers
• Helping improve technical processes, providing insight into areas such as shelf-life testing, microbial spoilage, and regulatory compliance
• Writing thought-leadership articles and technical insights for trade press and internal platforms

What’s required?

• 5-10 years' experience in food manufacturing or retail within a technical or NPD role (meat, fish, poultry, or meals experience ideal)
• Strong understanding of food science, shelf-life testing, and microbial spoilage
• Knowledge of retailer codes of practice, regulations, and testing methods
• Desire to work in a customer-facing role, with excellent interpersonal and relationship-building skills
• Ability to confidently run meetings, handle objections, and present technical data clearly
• Strong communication and writing skills, able to produce persuasive and thought-leading content
• Interest in emerging technologies, sensors, and AI applications within food

What’s in it for you?

• Customer-facing role with direct influence on leading manufacturers and retailers
• Opportunity to shape and support technical teams with innovative solutions
• Exposure to cutting-edge technology transforming the food industry
• London-based with travel to UK customer sites and calls with international teams
• Competitive salary package and strong scope for progression