Tech-Savvy Customer Support Specialist (Part-Time)

Ee; South Shields; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications company is hiring for a part-time Customer Service Technical role in South Shields. You'll assist customers with broadband-related queries, providing support for both simple and complex issues. Flexibility is key, with options to schedule breaks and occasional home working. The role offers a competitive salary starting at £13,379.73, rising to £13,698.13 after 8 months, plus various incentives and benefits including paid leave and career development opportunities.

Benefits

Online GP access

Paid carer's leave

Generous family leave

Employee discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience required, must be naturally helpful.
• Ability to stay calm and build relationships with customers.
• Willingness to learn and adapt in a technical environment.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for simple and complex router issues.
• Build relationships with customers to enhance their experience.

Skills

Problem-solving

Customer service skills

Communication skills

Job description

A leading telecommunications company is hiring for a part-time Customer Service Technical role in South Shields. You'll assist customers with broadband-related queries, providing support for both simple and complex issues. Flexibility is key, with options to schedule breaks and occasional home working. The role offers a competitive salary starting at £13,379.73, rising to £13,698.13 after 8 months, plus various incentives and benefits including paid leave and career development opportunities.