Tech Customer Experience Advisor - 40h, Bonus & Benefits

Currys plc; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology retailer is seeking a Customer Service Advisor in Poole to deliver professional support to customers. The role involves managing various service queries, enhancing customer relationships, and maintaining high service levels. Candidates should possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment. The position offers a competitive salary and benefits including a performance-related bonus and product discounts.

Benefits

Performance‑related bonus

Product discounts

Wellbeing initiatives

25 days holiday plus 8 public holidays

Qualifications

• Excellent customer service skills required.
• Great verbal and written communication skills essential.
• Strong attention to detail and accuracy is necessary.

Responsibilities

• Manage customer service queries including refunds and complaints.
• Handle inbound calls, emails, and social media queries.
• Provide solutions tailored to customer needs while adhering to SLA.

Skills

Customer service skills

Verbal communication

Written communication

Attention to detail

Organizational skills

IT skills (Microsoft Office)

Job description

A leading technology retailer is seeking a Customer Service Advisor in Poole to deliver professional support to customers. The role involves managing various service queries, enhancing customer relationships, and maintaining high service levels. Candidates should possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment. The position offers a competitive salary and benefits including a performance-related bonus and product discounts.