Team Manager - Food - Berwick-Upon-Tweed

Marks and Spencer; Berwick-upon-Tweed; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A major UK retailer is seeking a Team Manager in Food to lead a frontline team, drive commercial performance, and ensure exceptional customer service. The ideal candidate possesses a strong leadership track record, is adaptable, and digital-savvy. This role offers flexible/hybrid work opportunities, making it suitable for those seeking part-time or job share arrangements.

Qualifications

• Proven leadership track record and ability to lead through ambiguity.
• Confident with digital systems and the ability to exploit them.
• Comfortable having difficult conversations and resolving issues effectively.

Responsibilities

• Lead and coach the team to deliver under pressure.
• Drive a selling culture within the team.
• Utilise data to support operational decisions.
• Energise the team to deliver first class customer service.

Skills

Leadership

Commercial awareness

Operational resilience

Digital confidence

Flexibility

Job description

All the details

As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver
exceptional availability, 5-star service, and commercial results. This is not a back‑office role. It's
a frontline leadership position in one of the most competitive retailers in the UK.

You'll need to be commercially sharp, operationally resilient, and relentless in your standards.
Whether you're managing stock, coaching your team, or solving problems, you'll move with
purpose and lead by example. This is your chance to step into a high‑impact role and help
shape the future of M&S Food as we push the boundaries in our transformation.

• Lead and coach a team to deliver consistently under pressure. You'll set the pace, build
  capability, and hold the line on standards.
• From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to plan
• Work across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose.
• Drive commercial performance. You'll understand the numbers, translate them into
  action, and help your team stay laser-focused on what matters.

This is a big job - with big expectations. But for the right leader, it's the start of something game‑changing.

Are you ready to lead? Take Your Marks and apply today.

Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.

One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future.

We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.

What you'll do

Your key accountabilities will include

• Driving a selling culture within your team
• Consistently raising performance and capability of the team to support developing internal talent
• Utilising and exploit data to support with operational decisions
• Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
• Energising your team to deliver first class customer service within a fast‑paced environment

Who you are

Your skills and experience will include

• A proven leadership track record and the ability to lead effectively through ambiguity.
• Being digitally confident. Having an understanding of systems and have the ability to exploit them.
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
• Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.