Team Lead - Korean and Mandarin - Penang (Online Payment System)

Teleperformance; Dunoon; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a talented leader to manage a high-performing team in a dynamic environment. This role involves providing mentorship, guiding team members through transitions, and developing innovative solutions that enhance user experience. The ideal candidate will have a strong background in people management, analytical skills, and a passion for strategic thinking. Join a forward-thinking organization where your contributions will help shape the future of the team and drive impactful change. If you thrive in a complex environment and enjoy leading teams, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of people management experience in a fast-paced environment.
• Strong analytical and creative problem-solving skills are essential.

Responsibilities

• Provide mentorship and guidance to team members for career development.
• Lead a team through transitions to build analytical and technical capabilities.
• Deliver projects involving quantitative analysis and strategy development.

Skills

People Management

Analytical Skills

Creative Problem-Solving

Communication Skills

User Experience Focus

Education

Bachelor Degree

Job description

Qualifications

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills in English, Korean, Mandarin (Primary)
• Passion for ensuring an excellent user experience
• Banking background is a plus point!

Responsibilities

Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions