Team Lead (Dorset)

Waythrough; Gillingham; Hybrid; GBP 31,000 - 42,000; Full time

Job summary

A mental health support charity is seeking a Team Lead based in Dorset. This role involves leading the Single Point of Contact team, ensuring high standards and effective service delivery across the county. The ideal candidate will have proven leadership skills, a dedication to exceptional service, and the ability to drive continual improvement. The position offers a comprehensive benefits package, including generous leave and pension options.

Benefits

27 days annual leave rising to 32 after 1 year

Pension scheme with 4.5% employer contribution

Life assurance (3 annual salary)

Enhanced sick pay

Recognition and awards program

Qualifications

• Proven experience leading, managing, and motivating teams.
• Strong commitment to excellent service delivery and stakeholder engagement.
• Confidence in preparing reports and undertaking statistical analysis.

Responsibilities

• Provide effective line management for the SPOC team.
• Drive innovation in SPOC processes.
• Deliver training and coaching to support staff development.

Skills

Leadership

Customer Service

Data & Reporting

Communication

Problem-Solving

Adaptability

Job description

Team Lead (Dorset)

Location: Dorset (based at Weymouth, Wimborne or Gillingham hubs)

Service Area: Countywide Dorset (excluding Bournemouth, Christchurch & Poole)

Contract Type: 26 hours per week Permanent

Salary: 31030 - 41980

An exciting opportunity has arisen for an experienced and motivated Team Leader to join our expanding service across Dorset. This pivotal role will provide leadership to our Single Point of Contact (SPOC) function ensuring high-quality service delivery and effective partnership working across the county.

You will be part of a dynamic management team playing a key role in shaping service delivery, developing innovative processes and supporting staff to deliver the best possible outcomes for the people we support.

About the Role

As Team Leader you will provide effective leadership oversight and line management to the SPOC team ensuring services operate efficiently, responsively and to a high standard. The role is countywide and will involve travel between Dorset hubs where required to meet service needs.

You will thrive in a fast-paced environment, confidently problem-solve, support staff development and contribute to continuous service improvement.

What You’ll Do

• Providing effective line management for the SPOC team, offering strong leadership and operational oversight to ensure high-quality delivery
• Driving innovation in SPOC processes and leading initiatives to enhance performance
• Leading and developing the Relative Support offer to meet service needs
• Facilitating group supervision and leading regular team meetings
• Delivering training and coaching to support staff development and best practice
• Supporting the continuous improvement of partnership working and referral pathways
• Actively contributing as a member of the management team supporting service-wide decision-making

To Succeed in This Role

We’re seeking an enthusiastic and experienced leader with a passion for service excellence and team development.

Essential skills and experience include:

• Leadership: Proven experience leading, managing and motivating teams
• Customer Service: Strong commitment to excellent service delivery and stakeholder engagement
• Service Delivery: Ability to oversee day-to-day operations and ensure timely appropriate support
• Data & Reporting: Confidence in preparing reports and undertaking statistical analysis
• Communication: Excellent written and verbal communication skills
• Problem‑Solving: A proactive solutions-focused approach
• Adaptability: Flexibility to support evolving services and develop new pathways

Please read the full Job Description and Person Specification prior to applying for this position.

For full person specifications and job details please visit this link.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together we’ve created one of the largest mental health and social support charities in England.

Every year we support around 125 000 people through nearly 200 services and its all made possible by our 3 500 brilliant staff and volunteers.

Make a Real Difference in Your Community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work you’ll enjoy a comprehensive benefits package:

• 27 days annual leave rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution matched up to 6.5%
• Life assurance (3 annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• 500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome and adjustments can be made to enable fair participation.

If you need adjustments or support to apply please email our recruitment team.