Team Lead

GMS & Associates Inc; England; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare service provider in Canterbury is seeking a Team Lead to manage and mentor a team, ensuring operational excellence. The role includes overseeing training, monitoring KPIs, and coordinating schedules in a fast-paced environment. Candidates should possess strong communication skills and a passion for customer service. Familiarity with NHS operations and patient management systems is beneficial. This role offers 32 days of annual leave and a collaborative work environment.

Benefits

Enhanced annual leave

Flexible annual leave scheme

Well-being days

Pension scheme

Cycle to work scheme

Free breakfast

Funded social events

Staff well-being bursary

Qualifications

• Ability to collate, present, and interpret data.
• Ability to lead and motivate a team.
• Understanding of NHS structure.

Responsibilities

• Manage and mentor the team to ensure staffing levels.
• Compile activity and quality reports weekly.
• Coordinate clinic dates and manage HR meetings.

Skills

Team leadership

Communication skills

Data interpretation

Customer service excellence

Patient management systems

Tools

Iaptus

Salesforce

Job description

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

In the role of Team Lead, you'll manage and mentor the team, ensuring robust staffing levels and seamless office operations. You'll oversee training, support goal-setting, and collaborate with the Service Manager to meet team targets and address feedback. Your strong communication skills and meticulous attention to detail will drive our success in a fast-paced environment. Healthcare experience is a plus, but your leadership and customer service excellence are what truly matter.

Principle duties and responsibilities will include but not limited to:

• Working within and supporting designated teams to maintain KPIs in line with contract requirements.
• Assisting administrators within teams with daily/ weekly monitoring of data and completion of tasks.
• Compiling activity and quality reports for discussion with peers and Service Manager on a weekly basis.
• Monitoring care pathways, liaising with Service Manager on day-to-day operational matters.
• Participation in the design and review of standard operating procedures alongside Service Manager and the team.
• Coordinating clinicians in relation to clinic dates in collaboration with clinic coordinator. Ensuring adequate clinics are available to maintain waiting lists.
• Having regular HR monthly 121 meetings with team members. Documenting discussions and escalating any issues or concerns to the Service manager.

Person Specification

• Ability to collate, present, and interpret data or desire to learn.
• Ability to lead and a motivate a team to ensure optimal productivity and achievement of targets.
• Understanding of NHS structure or desire to learn.
• Experience of using patient management systems like Iaptus/Salesforce or similar.

The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). We operate a 7 days a week service with the core working week for this role Monday-Friday, hours are 09:00-17:00 (30 minute break) with 4 days in office /1 day WfH (37.5h contract). Candidates will also be asked to work approx. 1 weekend day every 4 weeks, to provide "on call" management support to the weekend teams.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.

Benefits Include

• Enhanced annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Birthday lie in.
• Free breakfast, including 'pastry Mondays'.
• Funded social events.
• Staff well-being bursary scheme.

Additional Information / Contacting Us

• For further information please email or call the Psicon Recruitment Team on 01227 202155 for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a safer recruitment policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.

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