Team Administrator

South West London and St Georges Mental Health Trust; Wallington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading mental health organization in the UK seeks an experienced Administrator to provide essential secretarial support to the Sutton Integrated Recovery Hub. You will manage referrals, assist with communication within the team, and ensure accurate data entry in patient care records. The ideal candidate holds previous secretarial experience, possesses excellent communication skills, and can work independently as well as in a team. Flexible working and career development opportunities are part of our inclusive environment.

Benefits

Flexible working

Career development

Various employee benefits

Qualifications

• Previous secretarial/administrative experience required.
• Ability to work under one's initiative and as part of a team.
• Familiarity with electronic patient care records is beneficial.

Responsibilities

• Ensure data accuracy on electronic care records.
• Process referrals efficiently and respond to urgent requests.
• Support multi-agency meetings, including minute-taking.

Skills

Excellent verbal and written communication skills

Organisational skills

Prioritisation skills

Experience with RIO

Job description

Role Overview

We are seeking an experienced Administrator to provide Secretarial/admin support to the Sutton Integrated Recovery Hub. You will need to have previous secretarial/administrative experience with excellent verbal and written communication skills and proven organisational and prioritisation skills. The role requires you to work under your own initiative amongst a team of administrators working across community teams. You will also be required to provide cross cover on reception and other teams when required. RIO experience would be advantageous.

This essential role provides crucial support to the teams in receiving and opening referrals, following up with GP’s and third parties for additional information together with using computerised information systems, collating statistics and returns as required by the Trust and local authorities, word‑processing, developing and maintaining filing systems, ensuring referrals to the teams are processed efficiently, arranging outpatient clinics, ordering and purchasing stationery and office supplies, managing telephone calls and liaising with patients, relatives/carers and other professionals.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ – we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti‑racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co‑produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Key Responsibilities

• To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they ariset.
• To support team members in being able to access basic information held on My Dashboards and Pulse.
• To ensure that all service users patients and visitors are received in a courteous and efficient manner.
• To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team.
• To facilitate effective communication within the team by providing team members with messages and information.
• To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
• To support the administration of multi‑agency meetings, panels, Safeguarding Meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate.
• Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager. Co‑ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues.
• To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.
• To have the need for confidentiality of service users and professional information.
• Photocopy/fax/scan/email as requested by other members of the team.
• Provide admin support to the senior management team – invoicing, Travel (order/collection) and any other senior admin functions of a complex and sensitive nature.
• To implement Trust and team policies/procedures and propose changes to practices if necessary.

This advert closes on Sunday 18 Jan 2026