SystmOne Support Officer

Locala Health & Wellbeing; Batley; On-site; GBP 31,000 - 38,000; Full time

Job summary

A community health organization in Batley seeks a SystmOne Support Officer to assist colleagues with SystmOne usage. Responsibilities include supporting deployment projects, improving data quality, and offering training. Candidates should have a solid understanding of SystmOne processes and be capable of working autonomously. Flexible working hours and team collaboration are part of the role's offerings.

Benefits

Flexible working

Generous pension scheme

Refer a Friend Scheme

Qualifications

• Sound knowledge of SystmOne and its processes is essential.
• Experience in supporting colleagues in clinical settings is a plus.
• Ability to work independently and resolve issues effectively.

Responsibilities

• Provide direct SystmOne support to Locala colleagues.
• Investigate, train, and support SystmOne usage in clinical practice.
• Improve the efficiency and governance of SystmOne processes.

Job description

Job Role

SystmOne Support Officer

Band 5 - £31,049 - £37,796

37.5 hours per week

Permanent

Responsibilities

A great opportunity has arisen within our SystmOne Team, we are looking for an enthusiastic and self-motivated individual to join Locala’s small SystmOne Development Team of IT professionals on a permanent full-time basis.

This role will be primarily supporting a range of colleagues in their use of SystmOne to release time to care, support staff to manage increased demand through refining SystmOne processes, and improve the quality of patient records. This is a hands on role with the expectation that the successful candidate will have a sound knowledge of SystmOne, SystmOne processes, development and the deployment of SystmOne in clinical areas.

The post holder will be required to work flexibly and assist in many of Locala’s SystmOne functions. This will include supporting deployment of SystmOne Projects, independently working directly with colleagues to improve data quality and governance, reduce inefficient processes and supporting the general administration of SystmOne in Locala.

Job Summary

• The post holder will work as part of the SystmOne Development Team to provide direct SystmOne support in response to the needs of the Locala colleagues, through identifying ways of improvement and effective use of the system
• To work directly with Locala colleagues to investigate, train and support in using SystmOne in clinical practice
• To work with stakeholders to improve the use of SystmOne in Locala
• To provide project management support for the deployment of TPP SystmOne projects within Locala.
• The post holder must be able to work unsupervised and able to use initiative to resolve issues while judging when to refer for advice.
• The role will require the ability to travel to Locala sites as required to support development, training and implementation.

Additional Information

Find out more about Locala through our Thrive Strategy.

For full details of the role please see Job description and person specification.

For further information with regards to this post please contact Adele Wright at [e-mail].

Closing date - 26/09/2025

We reserve the right to close the vacancy earlier than the stated date should we receive sufficient applications.

About Us

Here at Locala we are part of the community and have often cared for generations within the same family and continue to be part of the NHS family also delivering care under the same ethos.

Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from people from all backgrounds with our ambition to have a workforce that represents the wider communities we live and work within, which you can support us to achieve.

We are an organisation that celebrates and values the individuality of our colleagues lived experiences and can adapt accordingly, recognising the value inclusivity brings when delivering equitable, high quality healthcare to our local communities. Where everyone feels valued, has the ability to develop, has flexible working opportunities, with a sense of belonging, supported by our Inclusivity Groups.

“Locala is a ‘Disability Confident’ employer and as such any disabled applicants who meets all the essential criteria are guaranteed to be invited to the assessment process.”

Benefits

• Flexible working - We are committed to supporting our colleagues to have a good work-life balance and welcome conversations about flexible working wherever possible.
• Generous pension - We offer a generous, defined contribution, pension scheme with matched contribution + 2% up to a maximum of 8%
• Refer a Friend Scheme - If you know a friend or family member who works at Locala on a substantive contract, you may be able to take advantage of our Refer a Friend Scheme. You both could receive a reward of £500 each, after you have successfully started your role with us.