System and Process Performance Leader

Anglian Water Services Ltd; Huntingdon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent water services company in Huntingdon is in search of a System and Process Performance Leader to enhance their systems governing collections and consumption operations. The successful candidate will lead efforts in compliance, efficiency, and continuous improvement across platforms and processes, ensuring effective management of data sharing and various operational workflows. This is a pivotal role with extensive responsibilities, offering a competitive benefits package and a flexible working culture.

Benefits

Full private healthcare with no excess

26 days leave

Flexible working culture

Competitive pension scheme

Life Assurance

Personal Accident cover

Bonus Scheme

Discounts

Flexible benefits for wellbeing

Paid time off for illness

Excellent Family Leave package

Qualifications

• Proven leadership skills and capability to influence effectively.
• Self-motivated with good judgement and decision-making skills.
• Able to enhance customer service and understand customer journeys.

Responsibilities

• Manage and enhance collections systems to ensure efficiency.
• Ensure compliance with GDPR and regulatory standards.
• Drive optimisation of collections processes including payment processing.

Skills

Leadership skills

Excellent communication

Judgement and decision making

Knowledge of Debt Recovery Process

Proficient in Microsoft Office

Tools

Powercurve

Microsoft Word

Microsoft Excel

Microsoft Project

Microsoft Visio

Job description

We're looking for a System and Process Performance Leader to manage and optimise the systems and processes that underpin our collections and consumption operations. This is a pivotal role ensuring compliance, efficiency, and continuous improvement across our platforms and processes.

What you'll be doing

• Lead the management and enhancement of collections systems, including Powercurve
• Ensure compliance with GDPR and regulatory standards
• Oversee credit data sharing with Experian, Equifax, and TransUnion
• Manage distribution of overdue accounts to external service providers and digital communication systems
• Drive optimisation of collections processes, including payment processing, claims, and enforcement
• Knowledge of Debt Recovery Process would be desirable
• Experience of managing contracts
• IT proficient: competent user of Microsoft Word, Excel, Project, Visio
• Possess excellent communication skills, able to build co‑operative working relationships at all levels
• Be self‑motivated and apply good judgement and decision making skills
• Have a strong influencing capability
• Proven leadership skills
• Able to demonstrate customer service improvements
• Understand main customer journeys and processes

This role is considered a Specialist on the internal role framework. Opportunities are open to all suitably qualified candidates.

Benefits

• Full private healthcare with no excess
• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
• A flexible working culture
• Competitive pension scheme - we double‑match your contributions up to 6% (18% total)
• Life Assurance at eight times your salary
• Personal Accident cover - up to 5x your salary
• Bonus Scheme
• Lots of great discounts
• Flexible benefits to support your wellbeing and lifestyle
• Paid time off when you're physically and mentally unwell
• An excellent Family Leave package - to help you support your family