Support Worker - Snow Hill Court

Thames Reach; City Of London; On-site; GBP 33,000; Full time

Job summary

A leading social services organization in London is seeking a Support Worker to assist clients transitioning from homelessness. The role involves conducting assessments, liaising with external agencies, and ensuring a safe environment. Candidates should be organized, excellent at communication, confident in supporting clients, and committed to personal development. This position offers generous benefits and a supportive work environment.

Benefits

Generous holiday allowance – 29 days plus 8 public holidays

6.5% pension contribution

Excellent development opportunities

24/7 employee assistance programme

Life assurance and critical illness cover

Employee discounts and loans

Qualifications

• Experience in supporting clients in a service environment.
• Strong communication skills and ability to engage with community partners.
• Able to perform assessments and maintain a safe environment.

Responsibilities

• Conduct rapid risk and accommodation assessments with clients.
• Liaise with external agencies to ensure clients receive support.
• Ensure a safe and healthy environment reflecting the ethos.

Skills

Organised and efficient

Excellent communication

Problem-solving

Confidence in supporting clients

Competent in using computer software

Commitment to knowledge development

Job description

Overview

Role: Support Worker – Snow Hill Court

Salary: £32,434 per annum

Hours: 37.5 per week

Location: City of London

Closing date: 12/10/2025

Interview date: 23/10/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment.

About Thames Reach

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Support Worker to join the Snow Hill Court team.

Assessment Centres are fast paced services where people are referred in, usually from the street, and rapidly referred on to appropriate longer term accommodation. The services are short stay, and staff provide wrap around support and liaison with several external partners, including physical health, mental health, substance use and housing. Staffed 24 hours to ensure this quick turnaround, they are a key service to ensure people are off the streets and in stable accommodation.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Responsibilities

• Conduct rapid risk and accommodation assessments with clients moving in to the service
• Liaise with external agencies and councils to ensure clients are receiving wrap around support
• Increase move on and throughput in the centre
• Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes

Requirements

• Organised and efficient in your work
• Excellent at communicating and problem solving
• Confident in your ability to support clients and engage with a range of partners
• Competent at using a computer and a range of software packages
• Committed to developing your knowledge and skills

Benefits and culture

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata)
• Pension – we contribute 6.5% to your pension when you contribute 1.5%
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL
• Life assurance – four times your annual salary and critical illness cover
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans

Diversity and inclusion

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

How to apply

To apply visit our website and complete our application form.

For further information please contact, Gemma Lukens, Lead Manager at [e-mail]

Safeguarding and pre-employment

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.