Support Worker

Karbon Homes; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused housing organization in Newcastle upon Tyne is seeking a Support Worker to join their Supported Housing Team. The role involves supporting vulnerable individuals experiencing mental health issues, managing a personal caseload, and contributing to their independence. Ideal candidates should have experience in this field and possess strong communication skills. You will be rewarded with a competitive salary and a comprehensive benefits package.

Benefits

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications and learning

Qualifications

• Experience of supporting vulnerable adults and promoting independence.
• Ability to build relationships with stakeholders and team members.
• Understanding of supported housing services.

Responsibilities

• Support vulnerable people experiencing mental ill health issues.
• Manage own caseload and diary while working alone.
• Make decisions using good judgement.

Skills

Experience supporting vulnerable adults

Relationship building

Effective communication

Calm under pressure

Job description

Come and make a difference at Karbon as a Support Worker

We're looking for a passionate and skilled individual to join us as a Support Worker in our Supported Housing Team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives.

About the role

This role is to support vulnerable people experiencing mental ill health issues in our supported accommodation.

You’ll have an allocated caseload of clients who you will support in their own home and out in the community. You’ll be responsible for managing your own caseload and diary whilst lone working.

About you

You should have some experience of supporting vulnerable adults and promoting their independence to help them to achieve personal goals.

You’re great at building relationships – whether that’s working closely with stakeholders, creating strong partnerships, or being a supportive team player. You understand supported housing services and the challenges ahead, and you’re confident using your judgement to make decisions that matter.

You can prioritise effectively, stay calm under pressure, and spot risks before they become problems. Communication is one of your strengths – both written and verbal – and you’re comfortable using technology to work in a modern, flexible environment.

Working With us

You’ll be part of our Supported Housing Team, led by Alice Murray, Supported Housing Delivery Team Manager. If you’d like to know more about the role, feel free to reach out to Alice at [e-mail] 07711494427

Key Details

• Support Worker – permanent role
• Salary is 25,873 per annum plus a Karbon car payment of 2,317 per annum
• Location: Gosforth
• Regular travel will be required across South Tyneside
• 37 Hours per week with agile working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you’re applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre‑employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Ready to Apply?

If this sounds like the role for you, apply now via our website: - https://www.karbonhomes.co.uk/careers/

We love seeing the real you in your application. It’s fine to use AI tools for things like polishing grammar or improving formatting – but your CV and cover letter should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.

Key dates

Closing date for applications

Sunday 21 December 2025

We may close the advert early if we receive a high volume of strong applications – so don’t wait too long to apply!

Interview date

Tuesday 13 January 2025

We’re Inclusive

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.
Need a reasonable adjustment to apply? Contact us at [e-mail]

A Note for Recruitment Agencies

We’re lucky to have a great Preferred Supplier List (PSL) in place, so we’re not looking for additional agency support right now. Thanks for understanding – we’ve got this covered!