Support, Time & Recovery Worker | Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust; Winchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading health service provider is looking for a passionate individual to join their Hampshire Liaison and Diversion team. This role focuses on supporting service users throughout the criminal justice system, requiring excellent communication skills and an NVQ qualification in Health & Social Care. Working primarily in the community and prison settings, this position offers a rewarding opportunity to make a significant impact on health outcomes for vulnerable populations.

Benefits

Flexible working options

27 days annual leave

Generous NHS pension scheme

Excellent learning and career development opportunities

Cycle to Work and car leasing scheme

Access to wellbeing tools and services

Discounts at popular retailers

Staff networks for diversity and support

Generous leave policies

Free parking across Trust sites

Qualifications

• An NVQ level 3 in Health & Social Care or equivalent or relevant training to diploma level.
• Warm personality with good communication and people skills.
• Access to a vehicle for travel across multiple sites in Hampshire.

Responsibilities

• Support users through police custody, court, and prison.
• Provide holistic support and facilitate access to services.
• Work closely with referring agencies in court and custody.

Skills

Good communication skills

People skills

Empathy

Education

NVQ level 3 in Health & Social Care or equivalent

Job description

We arelooking for you tojoin ourHampshireLiaison and Diversion team. You will have a keen interest in Liaison and Diversion and a passion about supporting our service users as they make their way through police custody, court and up to prison.

We are a dynamic, people-centred team who are looking for some who is passionate about health outcomes for those making their way through the criminal justice system.

With a reputation for excellence, our service is committed to improving the health of our clients, identifying care pathways, and reducing reoffending.

Recognised with a number of awards, including a Thames Valley/Hampshire Constabulary Police Commendation, Berkshire Healthcare ‘Team of the Year’ and runner-up for the Howard League for Penal Reform ‘Liaison and Diversion Service of the Year’.

We value our employees and put people first. We achieved an ‘Outstanding’ rating overall in our latest CQC inspection, which found that: ‘Managers across Berkshire Healthcare promoted a positive culture that supported and valued staff, creating a sense of common purpose based on shared values.’

WeoperateacrossHampshire, but this post ispredominately basedinthecommunity working with those who have been released from HMP Winchesterworking for Berkshire Healthcare NHS Trust.

• Monday -Friday 9am-5pm based primarily withinthe community or the prisonsettings,there may be times youare required tostep into court and custody too.
• You will support people who are typically hard to engage, you will talk to families and friends, to gain a holistic understanding of the client’s circumstances and facilitate their access to support services, providing individualised support with practical problems or difficulties that may be affecting their health and wellbeing.
• An empathetic advocate of service users, you will promote their rights and responsibilities, build a rapport, whilst maintaining appropriate and transparent boundaries. You will be emotionally resilient, able to cope with people potentially displaying challenging behaviour and distressing situations.
• To provide help and advice to service users that includes housing, social isolation and exclusion, education, debt management and employment problems etc.
• To provide the court with written and verbal information pertaining to the individual in a timely fashion to inform disposal.
• To work closely and build links with all referring agencies within the custody suite, court and probation acting as a single point of contact for health.
• To work autonomously, with the ability to organise and manage own time according to delegated workload.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

The ‘must haves’ for you to be considered for this role:

• 1. An NVQ level 3 in Health & Social Care or equivalentorrelevant training to diploma level.
• 1. A warm personality,good communicationand people skills.
• 1. Licence holder with access to your own vehicle who is prepared to travel across multiple sites in Hampshire asrequired.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Gaynor Cowan on 03001235066 or email: [e-mail] who’ll be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

This advert closes on Sunday 30 Nov 2025.